General Manager - Service Delivery

Medhealth Dba; Central Coast Council; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

12 Weeks Parental Leave

Leadership development programs

Quarterly social events & recognition

Wellbeing initiatives & EAP

Fitness Passport

Salary packaging & extra leave

Tools and technology to thrive

Job summary

atWork Australia is seeking a General Manager - Service Delivery to lead operational performance for our Employment Services division. You will report to the Divisional Executive General Manager, drive strategic performance, and lead a team of senior operations managers to achieve contractual, quality and financial objectives.

You will oversee service delivery, manage budgets, relationships with government stakeholders, and champion continuous improvement to deliver meaningful client outcomes

Qualifications

• Significant leadership experience in Employment Services or similar government-funded programs.
• Proven ability to drive commercial performance and operational excellence.
• Experience leading large, geographically dispersed teams and complex contracts.
• Strong stakeholder engagement and influencing skills.
• Passion for developing people and delivering meaningful client outcomes.
• Ability to lead and motivate a national team (1000+).

Responsibilities

• Lead national service delivery across our IEA and WFA contracts.
• Drive contractual, compliance and quality outcomes.
• Ensure exceptional service delivery to clients and participants.
• Develop and lead high-performing teams across regions.
• Build strong relationships with government and key stakeholders.
• Oversee divisional budgets, growth and profitability.
• Support innovation, transformation and continuous improvement initiatives.

Skills

Leadership

Commercial management

Operational management

Stakeholder engagement

People development

Team leadership

Contract management

Job description

Job Description

Company Description

Have you ever thought, "I want the work I do to be meaningful"? At atWork Australia, that’s exactly what you’ll find because we believe work’s for everyone.

We connect people and business so both can thrive. Since 2003, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.

We believe work has the power to transform lives and we’re passionate about helping people realise their potential.

You must be an Australian Citizen or Permanent Resident at the time of applying.

Job Description

We're seeking an experienced General Manager - Service Delivery to lead operational performance across our Employment Services division.

Reporting to the Divisional Executive General Manager, you'll drive strategic performance, lead a team of Senior Operations Managers, oversee commercial outcomes, and build strong relationships with government stakeholders. You'll play a key role in ensuring exceptional participant outcomes while delivering on contractual, quality and financial objectives.

What You'll Be Doing

• Leading national service delivery across our IEA and WFA contract
• Driving contractual, compliance and quality outcomes
• Delivery exceptional service to our clients
• Developing and leading high-performing teams
• Building strong relationships with government and key stakeholders
• Managing divisional budgets, growth and profitability
• Supporting innovation, transformation and continuous improvement initiatives

Qualifications

You’ll bring:

• Significant leadership experience in Employment Services
• Strong commercial and operational management capability
• Proven success leading large, geographically dispersed teams
• Experience managing government-funded contracts and performance frameworks
• Exceptional stakeholder engagement and influencing skills
• A passion for developing people and delivering meaningful client outcomes
• Ability to lead, inspire and engage a large team of 1000 team members nationally

Additional Information

We believe in supporting you, so you can support others. Enjoy a range of benefits including:

• 12 Weeks Paid Parental Leave
• Leadership development and executive career pathways across MedHealth
• Quarterly social events & recognition programs
• Wellbeing initiatives & Employee Assistance Program (EAP)
• Fitness Passport
• Salary packaging & the ability to purchase additional leave
• All the tools and tech you need to thrive

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.