General Manager / Operations Manager

seek.com.au; City of Brisbane; On-site; AUD 100,000 - 150,000; Full time

Job summary

seek.com.au leads a network of medical practices in Queensland, overseeing operational performance and development across multiple locations. The role focuses on attracting and retaining doctors, nurses, and management staff while maintaining high-quality patient care.

You will drive commercial performance with practical measures to improve utilisation, revenue, and profitability, and you will mentor Practice Managers to sustain strong teams and onboarding processes.

Qualifications

• Significant experience in medical practice operations or healthcare management.
• Proven success recruiting and retaining doctors and high-quality staff.
• Strong commercial and financial acumen.
• Experience developing managers and multidisciplinary teams.

Responsibilities

• Doctor recruitment and retention, including GP recruitment pipelines.
• Recruitment, onboarding and retention of Practice Managers, nurses and administrative teams.
• Develop onboarding and training programs for staff.
• Managing employment, contractor and service agreements.
• Leading and developing Practice Managers across locations.
• Establishing KPIs, accountability and performance expectations.
• Analyzing practice performance to improve revenue and efficiency.
• Implementing initiatives to improve practice performance.
• Improving appointment utilisation and billing processes.
• Developing scalable systems across multiple practices.

Skills

Leadership

Healthcare management

Recruitment

Data-driven decision making

Job description

You will have responsibility for the operational performance and continued development of multiple medical practices. Working closely with the owners and leadership team, you will have significant autonomy to identify opportunities, solve problems and implement initiatives that improve both patient care and commercial performance. A major part of your role will be helping attract and retain exceptional people. You will lead the recruitment of GPs, nurses, Practice Managers and administrative staff, develop strong onboarding and training programs, and help create workplaces where great people genuinely want to stay. You will also have a strong commercial focus - understanding what drives the performance of a medical practice and implementing practical measures that improve efficiency, utilisation, revenue and sustainable profitability without compromising the quality of patient care.

Key responsibilities

Doctor recruitment and retention, including developing proactive GP recruitment pipelines and building relationships with prospective doctors

Recruitment, onboarding and retention of Practice Managers, nurses and administrative teams

Developing and implementing excellent induction, training and ongoing staff development programs

Managing employment, contractor and service agreements

Leading, mentoring and developing Practice Managers across multiple locations

Establishing clear KPIs, accountability and performance expectations

Analysing practice performance and identifying opportunities to improve revenue, efficiency and profitability

Implementing initiatives that deliver measurable improvements in practice performance

Improving appointment utilisation, workforce planning, billing processes and operational efficiency

Developing systems and processes that can be replicated successfully across multiple practices

About you

Significant experience in medical practice operations, healthcare management or multi-site operations

Demonstrated success recruiting and retaining doctors and high-quality staff

Strong commercial and financial acumen

A proven ability to improve business performance and profitability

Experience managing and developing managers and multidisciplinary teams

Excellent understanding of employment and contractor arrangements

Strong systems, process improvement and implementation capability

Confidence using data and KPIs to drive operational decisions

Excellent communication, negotiation and relationship-building skills

A hands-on leadership style and willingness to get involved when needed

About us

We are a growing network of medical practices servicing rural and regional communities across Queensland. Our practices exist because people living in rural and regional communities deserve access to excellent healthcare. For us, regional healthcare isn't an afterthought. It's the reason we are here. We want a leader who shares that belief. Someone who understands that a well run, financially sustainable practice isn't just good business, it allows us to attract more doctors, employ more people, introduce more services and care for more patients.