Rental Operations Agent / Customer Service Representative (Fulltime)

Avis Budget Car Rental LLC; Adelaide; Sur place; AUD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Hourly Rate + loadings + performance

Employee discounts on car rental

Full training provided

Wellbeing programme + discounted life/

Résumé du poste

Avis Budget Group is seeking a Rental Operations Agent inAdelaide, at the Adelaide Airport area. The role blends customer service on the counter with back-of-house duties, including cleaning vehicles and processing bookings.

You will be involved in all aspects of the business, interact with customers, promote our services, and ensure vehicles are ready for rental. Training is provided, with opportunities for internal growth.

Qualifications

• Must have a full and valid driver’s licence.
• Full-time position with open availability for days, weekends, nights.
• Experience in retail, hospitality, customer service, or sales.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Ability to follow procedures and use computer systems to input rental information.

Responsabilités

• Interact with customers face-to-face promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of vehicles according to company standards.
• Inspecting vehicles for damages that occurred during previous rentals.

Connaissances

Customer service

Retail experience

Communication

Sales experience

Outils

POS systems

Description du poste

Working for our world-famous Car Rental brand based at the Adelaide Airport area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

• FT permanent position – 38 hours per week
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full time position that requires opened availability to work days, weekends, nights, etc
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Hourly Rate + loadings +performance Bonuses
• Employee discounts oncar rentalacross Avis Budget Group
• Full training providedto help you achieve your goals & reach your potential
• Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Adelaide

South Australia

Australia