Duty Manager / Team Leader

Avis Budget Group; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle including fuel &보험

Uniform and parking provided

Leadership role

Employee discounts on car rental and E

Job summary

Avis Budget Group at Melbourne Airport is seeking a proactive Duty Manager to lead car park operations, coach a team, and ensure exceptional customer service while overseeing fleet flow.

This on‑site role offers leadership responsibilities, a company vehicle and opportunities to move internally within our global mobility group.

Qualifications

• Experience leading a team on shift and coaching staff.
• Ability to apply customer service and sales processes.
• Strong verbal and written communication skills.
• Knowledge of health and safety policies and practices.
• Right to work in Australia and a valid driver's licence.

Responsibilities

• Lead and manage the team on shift to meet operational requirements.
• Ensure fleet availability aligns with bookings and maintenance targets.
• Maintain safe, clean, and well‑maintained vehicles for bookings and walk‑ups.
• Conduct regular huddles and provide coaching to sustain morale.
• Satisfy Net Promoter Score targets set by the location.
• Forecast staffing needs and manage resource levels.
• Drive vehicles as required and support baby seat installations if needed.

Skills

Supervisory leadership

Coaching & mentoring

Customer service techniques

Verbal and written communication

Workplace Health & Safety knowledge

Australian work rights

Job description

Looking to step into a managerial position? We have just the opportunity for you at the Melbourne airport!

Large international organisation with opportunity to move internally

About the role:

The Car Park Duty Manager manages the day‑to‑day operations of the fleet management, including the coaching of employees to ensure that the Customer Service delivery is adhered to, the managing of team members and the flow of vehicles in the car park. Finally, the Duty Manager ensures continual improvement across all areas of operations in the carpark.

The Duty Manager performs duties and provides services which reflect the Company’s values. Essential duties and responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific requirements.

Key duties and responsibilities would include:

• Lead and manage the team on shift to ensure operational requirements are met
• Ensure that the right fleet (number and category) is available to meet bookings
• Ensure utilisation targets are achieved by managing the maintenance and repair of fleet
• Ensure clean, safe and well‑maintained vehicles and accessories are available for bookings
• Ensure additional clean, safe and well‑maintained vehicles are available for walk up customers
• Ensure that ABG’s incident and accident damage procedures are followed.
• Complete necessary reports as required
• Provide leadership, feedback and coaching to achieve a good morale and teamwork within the car park area.
• Forecast staff needs according to rental volumes, annual and sick leave requests
• Ensure and maintain sufficient resources to meet operational needs
• Having an awareness and thorough working knowledge of current rates, operational policies and procedures and assist in maintaining team member awareness and compliance
• Ensuring security of company assets is maintained in accordance with policy requirements.
• Ensure physical ready line is checked minimum 3 times per day.
• Conduct regular huddles with staff to communicate shift requirements
• Satisfying Net Promoter Score (NPS) targets set by location
• Conducting work in a safe manner, complying with Workplace Health & Safety, & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks.
• Adhering to Company Service Standards and Uniform Guidelines and conducting audits as required
• Working efficiently and effectively in a team environment to maintain a culture of service excellence and accomplishing organisational goals under limited supervision
• Manage and monitor maintenance of Company office equipment
• Driving vehicles as required.
• If required support customers with baby seat installations and removal of excess seat.

What we are looking for:

• Previous experience in supervisory or leadership role with sound coaching and mentoring skills
• Demonstrated understanding and use of Customer Service and Sales techniques and processes
• Excellent verbal and written skills
• Knowledge of Workplace Health and Safety
• Full working right in Australia
• A Full Drivers’ license is required and the flexibility to work to a rotating roster

So, what’s in it for you?

• Competitive pay
• Full use of a company vehicle including all petrol, maintenance and insurance
• Uniform and parking provided
• Leadership role
• Employee discounts on car rental across Avis Budget Groupand our partners including access to discounts and offers from retailers and big brands.
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world‑famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Melbourne Airport Victoria Australia