General Manager Operations

Micador Australia; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Micador Australia is seeking an experienced Operations Lead to run end-to-end supply chain from factories to customers. You will forecast需求, manage offshore production and a 3PL network, and drive on-time delivery across national retailers.

You will own the forecasting, supplier performance, and ERP data for a fast-growing seasonal business. Based in Cheltenham with optional WFH up to two days per week, you’ll lead an agile operations team with a strong focus on accuracy and efficiency.

Qualifications

• Forecasting and demand planning experience for a medium-sized importer/brand.
• Proven ability to manage 3PL contracts and KPIs.
• Strong leadership with hands-on operational delivery mindset.
• Experience with ERP systems and data-driven improvements.

Responsibilities

• Run end-to-end operations: factories, freight, 3PL and customers.
• Forecast, purchasing and monthly supply/demand reviews with Owner.
• Oversee offshore production and landed cost, quality control, schedules.
• Manage inbound freight, customs and container planning.
• Maintain 3PL contracts, KPIs and storage; be on-site fortnightly.
• Coordinate outbound carriers and delivery to national retailers and B2B customers.
• Uphold customer operations standards from order to delivery.
• Maintain price lists and ERP price maintenance.
• Lead launches, campaigns and range reviews on schedule.
• Build and develop the operations team.

Skills

Forecasting

3PL management

Supply chain leadership

Data-driven decisions

Relationship management

Tools

ERP systems

Excel

Microsoft Dynamics BC

Job description

Reporting to the Owner, you'll run Micador's operations from factory to customer, plus the operating rhythm that keeps the whole business on its dates. Stock in the right place at the right cost. Orders out on time and in full. Launches, campaigns and range reviews delivered on the day we said they would be. And the weekly numbers that prove it.

This is not a warehouse role. You'll own the forecast, the factories and the freight as much as the 3PL. Our supply chain is global: offshore factories coming in, growing international channels going out.

We're growing, and this is a new role. We want an operator who cares, does what they say they will, and plays to win: someone who'd rather build what's next than babysit what's there. You'll lead our Operations Systems & Data Lead. This role is well paid because you're not coming to learn on the job. You've done this before, and you'll do it better here. Here you're heard, and good ideas get implemented fast. There are no layers, no red tape and no bureaucracy between you and the decision.

We're a seasonal business, so Back to School and Christmas set the pace. You'll be out in the business: at the warehouse, on the phone to factories and with our customers. Based in Cheltenham, with the option to work from home up to two days a week.

Key responsibilities

• Run operations end to end: factories, freight, 3PL and customers
• Demand planning, forecasting and purchasing, with a monthly supply and demand review with the Owner
• Offshore production and supplier performance: schedules, quality control and landed cost
• Inbound freight, customs and the container plan
• 3PL relationship: contract, KPIs and storage, with you on site every fortnight
• Outbound carriers and delivery performance to national retail and B2B customers
• Customer operations standards from order to delivery. When something goes wrong, the customer hears it from us first.
• Price list and ERP price maintenance
• Sales and marketing calendar as the single timeline, so launches, campaigns and range reviews land on the agreed dates
• Leading and building the operations team

About you

• Run offshore supply for an importer, wholesaler or consumer brand, factory to customer
• Done it in a medium-sized business, where you know what it takes to make things happen without a department behind you
• Owned a forecast and lived with the consequences
• Managed a 3PL relationship (KPIs and contract) and/or an in-house warehouse, plus a carrier set
• Run a business rhythm across people who don't report to you, and stayed well liked doing it
• Led a team, including working through underperformance
• Carried an operation through change and kept it delivering
• A genuine tech curiosity: you run modern tools and AI yourself, not only through others
• An uncompromising attitude to accuracy and focus on detail
• High level of responsibility for own actions and performance
• Experience in stationery, education, toys or art supplies, EDI with national retailers, Amazon or other overseas marketplaces, or Microsoft Dynamics Business Central is highly advantageous.

About us

We're a third generation family business in our 75th year, and we operate like an agile, tech-forward startup. We've made sustainable products our focus since 2010, and we cover the cost ourselves. Our art, craft, stationery, technology and education products are on the shelves of Australia's national and specialty retailers and in classrooms across the country. We source from more than 10 countries, launch new expert products all year round, and run our operations, ecommerce and marketing on advanced platforms.

• Market salary negotiable based on experience