General Manager - Operations

Staff Australia Pty. Ltd.; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Staff Australia Pty. Ltd. seeks an accomplished General Manager - Operations to lead a large-scale, multi-channel operation across warehousing, logistics, distribution, customer service and fulfilment.

You will drive operational excellence, scale performance and shape the future operating model while delivering exceptional customer experience across retail, wholesale and e-commerce channels.

Qualifications

• 5-10+ years in senior operational leadership positions.
• Experience leading warehousing, logistics, distribution or supply chain operations.
• Strong people leadership across multi-site environments.
• Proven success improving systems and operational performance.
• Experience in omnichannel businesses servicing retail and online customers.

Responsibilities

• Lead large-scale warehousing, distribution and fulfilment operations.
• Oversee workforce planning, rostering and labour optimisation.
• Drive productivity, service levels, inventory accuracy and operational performance.
• Develop KPI frameworks and performance dashboards.
• Ensure seamless integration between retail, e-commerce and wholesale operations.

Skills

Strategic leadership

People leadership

Operations management

Omnichannel expertise

Data-driven decision making

Stakeholder communication

Education

Bachelor's degree in Business or Operations

Tools

NetSuite

WMS / ERP systems

ERP implementation

Job description

Lead the Next Phase of Growth for an Industry Leader

The Client

This is not your typical operations role.

We are seeking an accomplished General Manager - Operations to lead a large-scale, multi-channel operation for one of Australia's most recognised and respected businesses within the outdoor leisure, e-commerce and distribution sector.

With an established national footprint, a highly engaged workforce and ambitious growth plans, this is a rare opportunity to join an organisation where your leadership will directly influence customer experience, operational excellence and strategic growth.

If you're an operational powerhouse who thrives on leading people, improving systems, scaling performance and driving commercial outcomes, this may be the career-defining opportunity you've been waiting for.

The Opportunity

Reporting directly to the executive team, you will take ownership of the end-to-end operational function across warehousing, logistics, distribution, customer service, inventory management and fulfilment.

Leading a sizeable workforce across multiple sites, you will champion operational excellence, continuous improvement and a high-performance culture while ensuring exceptional service delivery across retail, wholesale and e-commerce channels.

This role provides significant influence across the business and will play a key role in shaping the future operating model, systems landscape and customer experience strategy.

Key Responsibilities

Operational Leadership

• Lead large-scale warehousing, distribution and fulfilment operations.
• Manage and inspire teams ranging from 10 to 100+ staff.
• Oversee workforce planning, rostering and labour optimisation.
• Drive productivity, service levels, inventory accuracy and operational performance.
• Build and maintain a culture focused on accountability, safety and customer satisfaction.
• Identify, lead and implement operational improvement initiatives.
• Drive efficiencies through data, reporting and technology.
• Develop meaningful KPI frameworks and performance dashboards.
• Improve operational visibility and decision-making through stronger systems and reporting.
• Lead process redesign projects that support scalable growth.
• Ensure seamless integration between retail, e-commerce and wholesale operations.
• Manage inventory availability across multiple sales channels and locations.
• Optimise fulfilment, distribution and customer service functions.
• Create efficiencies that enhance customer experience and profitability.

ERP & Technology Leadership

• Lead ERP optimisation and system enhancement projects.
• Partner with stakeholders to improve operational workflows.
• Support future technology initiatives and digital transformation programs.
• NetSuite experience will be highly regarded.

Safety & Compliance

• Provide visible leadership across workplace health and safety.
• Drive continuous improvement in safety culture and compliance.
• Oversee audits, investigations and WHS initiatives.
• Ensure best practice safety systems are embedded across all operations.

About You

You are a commercially astute operations leader who combines strategic thinking with hands-on leadership.

You understand how to build high-performing teams, leverage data for decision-making and create operational environments where people and performance thrive.

You will likely bring:

• 5-10+ years in senior operational leadership positions
• Experience leading warehousing, logistics, distribution or supply chain operations
• Strong people leadership across multi-site environments
• Proven success improving systems, processes and operational performance
• Experience within omnichannel businesses servicing retail and online customers
• ERP implementation, optimisation or transformation experience
• Strong commercial acumen and executive-level communication skills
• Demonstrated commitment to workplace health and safety

Desirable

Experience within the caravan, RV, outdoor recreation or consumer products sectors is advantageous; however, we welcome applications from leaders within:

• Logistics & Transport
• Retail Distribution
• Manufacturing
• Construction Supply
• Wholesale Distribution
• Consumer Goods

Why Join?

• Influence at Executive Level
• Take ownership of a critical business function and be a key contributor to future growth.
• Join a respected, high-growth organisation with a loyal customer base and strong market reputation.
• Complex, Diverse Operations
• Lead a sophisticated operation spanning retail, e-commerce, distribution and customer service.
• Drive systems improvement, operational excellence and business-wide innovation.

Outstanding Career Potential

A genuine opportunity to leave a legacy while advancing your executive leadership career.

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