General Manager / Hotel Manager Lancemore Cleveland Estate - Fixed Term Contract (14 Months)

Lancemore Hotel Group; Lancefield; On-site; AUD 180,000 - 240,000; Full time

Job summary

Lancemore Hotel Group in Victoria seeks a seasoned General Manager on a 14-month fixed-term maternity cover to lead Cleveland Estate’s operations. You will drive performance across rooms, events, and F&B, ensuring brand standards and guest satisfaction while managing financial results.

You will inspire and develop the team, report on key metrics, and collaborate with corporate offices to optimise revenue and guest experiences in a regional setting.

Qualifications

• Proven experience in a General Manager or senior hospitality leadership role.
• Strong financial management, budgeting and revenue optimisation skills.
• Commitment to delivering exceptional guest experiences and brand standards.

Responsibilities

• Oversee all hotel operations including Rooms, F&B, Events and maintenance for excellence.
• Drive revenue, sales and marketing initiatives to maximise profitability and market share.
• Manage budgets, forecasting, reporting, cost control and labour efficiency.
• Lead, coach and develop high-performing teams with succession planning.
• Build relationships with corporate stakeholders, suppliers and community partners.

Skills

Leadership

Financial acumen

Guest experience

Communication

Team development

Job description

Nestled in the heart of the Macedon Ranges wine country, Cleveland Estate is a destination renowned for weddings, conferences, and elegant dining experiences with 50 Hotel Rooms.

As part of the award-winning Lancemore Hotel Group, we’re looking for a talented Hotel Manager to join the team on a 14-month fixed term contract for a maternity cover.

We are seeking an experienced and accomplished General Manager to lead our dedicated team. You will have a strong background in driving sales performance and in managing conference-focused hotels and a passion for delivering exceptional guest experiences. As General Manager you will oversee all aspects of the property's operations, including guest services, food & beverage, wedding & events, and financial performance.

Key Responsibilities

• Oversee all aspects of hotel operations across Rooms, Sales, Revenue, Food & Beverage, Events and Maintenance, ensuring operational excellence, exceptional guest experiences and consistent delivery of brand standards while managing critical incidents and after-hours matters. (not the vineyard and winery is managed via corporate office).
• Drive commercial performance through strategic revenue, sales and marketing initiatives, maximising Net RevPAR, profitability, market share and overall business outcomes.
• Manage budgets, forecasting, financial reporting and cost-control measures, ensuring labour efficiency, effective debtor management and strong operational performance.
• Lead, coaches and develops high‑performing teams through recruitment, onboarding, performance management, succession planning and talent development, while fostering an inclusive and collaborative workplace culture.
• Build and maintains strong relationships with corporate stakeholders, suppliers and community partners, providing regular business updates.

About You

• Experience: Demonstrated experience in a General Manager or senior leadership role within the hospitality industry
• Leadership Skills: Proven ability to lead and motivate teams, with a focus on professional development and high performance.
• Financial Acumen: Strong understanding of financial management, budgeting, and revenue optimisation.
• Guest-Centric: A passion for delivering exceptional guest experiences and the ability to instill this ethos across the team.
• Adaptability: Comfortable managing a property in a regional setting, with an understanding of the unique opportunities and challenges this presents.
• Communication: Excellent interpersonal and communication skills, capable of building relationships with guests, team, and stakeholders.
• Strong administrative and reporting skills to deliver regular and adhoc reporting and utilising company databases and systems

Why Join Us?

The Lancemore Group is a leading Australian boutique hotel brand, known for its award‑winning properties and commitment to delivering exceptional hospitality experiences. With a strong focus on innovation, design, and guest satisfaction, we provide a supportive and inspiring work environment where leaders can thrive. As part of our team, you'll have access to professional development opportunities, a collaborative network of industry experts, and the chance to contribute to the ongoing success of a renowned hotel group.

Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth