General Manager / Hotel Manager

Lancemore Group; Lancefield; On-site; AUD 180,000 - 240,000; Full time

Job summary

Nestled in the Macedon Ranges wine country, Cleveland Estate, part of the Lancemore Group, seeks a General Manager for a 14‑month fixed term maternity cover. Lead the hotel’s guest experience, revenue, events and F&B, with a focus on delivering brand standards and operational excellence.

The role requires senior leadership experience in hospitality, a strong financial mindset, and the ability to drive performance in a regional property while fostering an inclusive, high‑performing team culture.

Qualifications

• Experience in a General Manager or senior leadership role in hospitality.
• Proven ability to lead teams and drive performance.
• Strong financial management, budgeting and revenue focus.
• Passion for delivering exceptional guest experiences.
• Able to adapt to regional property dynamics.
• Excellent interpersonal communication and reporting skills.
• Proven ability to recruit, train and develop staff.

Responsibilities

• Oversee hotel operations across Rooms, Sales, Revenue, F&B, Events and Maintenance.
• Drive commercial performance with strategic revenue, sales and marketing.
• Manage budgets, forecasts, reporting and cost-control measures.
• Lead, coach and develop high-performing teams and culture.
• Build relationships with stakeholders, suppliers and partners.

Skills

Leadership

Financial acumen

Guest-centric

Adaptability

Communication

Administrative reporting

Job description

Nestled in the heart of the Macedon Ranges wine country, Cleveland Estate is a destination renowned for weddings, conferences, and elegant dining experiences with 50 Hotel Rooms. As part of the award-winning Lancemore Hotel Group, we’re looking for talented Hotel Manager to join the team on a 14-month fixed term contract for a maternity cover.

We are seeking an experienced and accomplished GeneralManager to lead our dedicated team. You will have a strong background in driving sales performance and in managing conference-focused hotels and a passion for delivering exceptional guest experiences. As General Manager, you will oversee all aspects of the property's operations, including guest services, food and beverage, wedding & events, and financial performance.

Key Responsibilities:

• Oversee all aspects of hotel operations across Rooms, Sales, Revenue, Food & Beverage, Events and Maintenance, ensuring operational excellence, exceptional guest experiences and consistent delivery of brand standards while managing critical incidents and after-hours matters. (not the vineyard and winery is managed via corporate office).
• Drive commercial performance through strategic revenue, sales and marketing initiatives, maximising Net RevPAR, profitability, market share and overall business outcomes.
• Manage budgets, forecasting, financial reporting and cost-control measures, ensuring labour efficiency, effective debtor management and strong operational performance.
• Lead, coaches and develops high-performing teams through recruitment, onboarding, performance management, succession planning and talent development, while fostering an inclusive and collaborative workplace culture.
• Build and maintains strong relationships with corporate stakeholders, suppliers and community partners, providing regular business updates,

About You:

• Experience: Demonstrated experience in a General Manager or senior leadership role within the hospitality industry
• Leadership Skills: Proven ability to lead and motivate teams, with a focus on professional development and high performance.
• Financial Acumen: Strong understanding of financial management, budgeting, and revenue optimization.
• Guest-Centric: A passion for delivering exceptional guest experiences and the ability to instill this ethos across the team.
• Adaptability: Comfortable managing a property in a regional setting, with an understanding of the unique opportunities and challenges this presents.
• Communication: Excellent interpersonal and communication skills, capable of building relationships with guests, team, and stakeholders.
• Strong administrative and reporting skills to deliver regular and adhoc reporting and utilising company databases and systems

Why Join Us?

The Lancemore Group is a leading Australian boutique hotel brand, known for its award-winning properties and commitment to delivering exceptional hospitality experiences. With a strong focus on innovation, design, and guest satisfaction, we provide a supportive and inspiring work environment where leaders can thrive. As part of our team, you'll have access to professional development opportunities, a collaborative network of industry experts, and the chance to contribute to the ongoing success of a renowned hotel group.

Visit www.lancemore.com.au to find out more about our company.

Our Values

Fun |Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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