Resort General Manager

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Cassowary Coast Regional; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Discounts across Australia, New Zealnd

Recognition programs

Health and well-being initiatives

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Resort General Manager to lead operations at Club Wyndham Mission Beach, North Queensland. This hands-on role requires ownership of resort performance, team leadership across all departments, and a strong focus on guest and owner experiences.

You will drive financial outcomes, implement strategic initiatives with corporate teams, and maintain relationships with Body Corporate, owners, and local stakeholders while ensuring safety and regulatory compliance.

Qualifications

• Proven experience in hotel or resort management.
• Strong operational knowledge across all hotel departments.
• Experience managing financial performance, budgets, and reporting.

Responsibilities

• Lead all day-to-day resort operations across front office, housekeeping, maintenance, and guest services.
• Drive guest satisfaction and consistently deliver exceptional owner and guest experiences.
• Manage budgets, financial performance, and operational KPIs.
• Build, lead, and develop a high-performing team.
• Partner with corporate teams to implement business initiatives and improvements.
• Maintain strong relationships with Body Corporate, owners, and local stakeholders.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Identify opportunities to improve operational efficiency and overall resort performance.

Skills

Hotel/resort management

Operations leadership

Budget management

Stakeholder management

Guest satisfaction

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Opportunity

We are now seeking a Resort General Manager to lead operations at our stunning Club Wyndham Mission Beach property. This is an opportunity to take ownership of a resort, build a high-performing team, and deliver exceptional guest and owner experiences in one of North Queensland's most sought-after coastal destinations.

How you’ll Shine

This is a hands-on leadership role where you will take full responsibility for the performance and day-to-day operations of the resort. You will lead across all departments, drive financial and operational outcomes, and create a strong, service-led culture that reflects our brand.

Key responsibilities include:

• Lead all day-to-day resort operations across front office, housekeeping, maintenance, and guest services
• Drive guest satisfaction and consistently deliver exceptional owner and guest experiences
• Manage budgets, financial performance, and operational KPIs
• Build, lead, and develop a high-performing team
• Partner with corporate teams to implement business initiatives and improvements
• Maintain strong relationships with Body Corporate, owners, and local stakeholders
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Identify opportunities to improve operational efficiency and overall resort performance

What You’ll Bring

• Proven experience in hotel or resort management
• Strong operational knowledge across all hotel departments
• Experience managing financial performance, budgets, and reporting
• A confident, people-first leadership style with the ability to build engaged teams
• Strong stakeholder management and communication skills
• A hands-on approach with a genuine passion for hospitality

How You’ll Be Rewarded

You will benefit from:

• Career development and growth opportunities across a global organisation
• Hotel and resort discounts across Australia, New Zealand, and Fiji
• Recognition programs that celebrate your impact
• Health and well‑being initiatives
• Birthday leave

Go Where You Grow

This is more than a management role. It is an opportunity to lead a resort, shape a team culture, and build a long-term career with a global hospitality brand. If you are ready to take the next step in your leadership journey.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.