Gaming Supervisor | Norths Cammeray

Norths Collective; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted meals

Free onsite gym

Norths Collective Academy access

Extensive training and development

Job summary

Norths Collective is seeking a passionate Gaming Supervisor (RGO) to lead the Gaming and Loyalty teams and deliver outstanding service to members and guests at Norths Cammeray. You will ensure compliance, coach staff, maintain floor presentation, and uphold responsible gambling standards across a seven-day operation.

RSA, RCG and Advanced RCG qualifications are required, with strong customer service and leadership skills. Onsite gym access and meal discounts are available as part of the package.

Qualifications

• Previous gaming, hospitality or leadership experience.
• Strong customer service and communication skills.
• Ability to lead, coach and develop team members.
• Sound problem-solving and conflict-resolution abilities.
• Hold current RSA, RCG and Advanced RCG qualifications.

Responsibilities

• Lead and support Gaming and Loyalty team members.
• Deliver exceptional service to members and guests.
• Train and coach team members on service, compliance and operational standards.
• Ensure gaming floor presentation, compliance and customer experience standards are maintained.
• Fulfil Responsible Gambling Officer (RGO) duties and support responsible gambling initiatives.
• Promote current promotions, events and loyalty programs.
• Maintain accurate cash handling and gaming procedures.
• Effectively communicate with patrons, team members and management.

Skills

Customer service

Communication

Leadership

Training & coaching

Problem solving

Conflict resolution

RSA certification

RCG certification

Advanced RCG

Job description

Norths is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

About the role:

Be part of something bigger. Connect with your community. Have Fun. It's all part of being on the Norths Collective team. Our members and guests are more than just patrons - they're our supporters. So we've designed an experience where the club is just as much theirs as it is ours. Join the Norths team and it can also be yours.

Reporting to the Manager on Shift, we are currently seeking a passionate Gaming Supervisor (RGO). The overall purpose of the role is to lead and support our Gaming and Loyalty teams while delivering exceptional service experiences to our members and guests. You will be responsible for maintaining service standards, supporting team development, ensuring compliance requirements are met and creating a safe, welcoming and professional environment.

Joining Norths Cammeray means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft and Seagulls Tweed Heads.

Your Key Priorities will be to:

• Lead and support Gaming and Loyalty team members
• Deliver exceptional service to members and guests
• Train and coach team members on service, compliance and operational standards
• Ensure gaming floor presentation, compliance and customer experience standards are maintained
• Fulfil Responsible Gambling Officer (RGO) duties and support responsible gambling initiatives
• Promote current promotions, events and loyalty programs
• Maintain accurate cash handling and gaming procedures
• Effectively communicate with patrons, team members and management

The Candidate:

• Previous gaming, hospitality or leadership experience
• Strong customer service and communication skills
• Ability to lead, coach and develop team members
• Sound problem-solving and conflict-resolution abilities
• Hold current RSA, RCG and Advanced RCG qualifications
• Flexible availability across a seven-day operation
• Discounted rates on meals
• Free gym membership onsite
• Dynamic, energised management team that is embracing change and focused on success
• Access to Norths Collective Academy
• Work for a Club that continues to reinvent its relevancy to its local community
• Extensive training and development

We invest a lot in our people and offer significant on-the-job training. This is a great opportunity to further your hospitality leadership career while making a positive impact on our members, guests and team.