Gaming Attendant

Pegasus Leisure Group; Frankston; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Pegasus Leisure Group is seeking a Gaming Attendant for the Grand Hotel in Frankston on a casual basis. You will deliver friendly, professional service in a fast-paced hospitality setting, create a welcoming gaming environment, handle cash, and support promotions while upholding presentation and responsible gaming standards.

Join a team that values guest experience, teamwork, and reliability. This role involves rotating rosters, nights, weekends, and public holidays, with training provided and

Qualifications

• TAB experience and certification is advantageous.
• RSA and RSG certificates required.
• Current Gaming Licence essential.
• Do Food Safety certification, or willing to obtain.

Responsibilities

• Deliver outstanding customer service with a friendly and professional approach.
• Create a welcoming, safe and enjoyable gaming environment.
• Handle cash and operate tills accurately and efficiently.
• Support venue promotions and loyalty program enquiries.
• Responding to customer concerns professionally and escalating where required.
• Maintain the cleanliness, presentation and ambience of the gaming room.
• Support responsible gambling practices and provide information when required.

Skills

TAB experience

Customer service

Cash handling

Strong communication

Team player

Attention to detail

Fast-paced environment

Education

RSA certification

RSG certificates

Gaming Licence

Do Food Safety certification

Job description

We have an exciting opportunity for a Gaming Attendant to join the team at Grand Hotel in Frankstonon a Casualbasis.

If you enjoy working in a fast-paced hospitality environment, providing outstanding customer experiences, and being part of a supportive team, this could be the perfect role for you. As a Gaming Attendant, you’ll help create a welcoming and enjoyable atmosphere for our guests while delivering exceptional service and maintaining presentation, compliance and responsible gaming standards at all times.

The Grand Hotel is located in Frankston, the gateway to the Mornington Peninsula.

Featuring a family friendly bistro, great service and a relaxed atmosphere, making it the perfect dining experience for all to enjoy.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Delivering outstanding customer service with a friendly and professional approach
• Creating a welcoming, safe and enjoyable gaming environment
• Handling cash and operating tills accurately and efficiently
• Supporting venue promotions and loyalty program enquiriesResponding to customer concerns professionally and escalating where required
• Maintaining the cleanliness, presentation and ambience of the gaming room
• Supporting responsible gambling practices and providing information when required

What We’re Looking For

• Great energy and a positive, can-do attitude
• TAB experience and certification is advantageous
• A passion for customer service and creating memorable guest experiences
• Strong communication skills and a collaborative, team-first approach
• The ability to thrive in a fast-paced environment
• Strong attention to detail and organisational skills
• Previous gaming or hospitality experience is highly regarded
• Responsible Service of Alcohol (RSA) certification
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• Do Food Safely certification, or willingness to obtain

A Role That Keeps You Moving

This is a fast-paced, hands-on role that may involve standing for extended periods, handling cash transactions, and working across a rotating roster including nights, weekends and public holidays

Why Join PLG?

• Competitive hourly rates
• Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing
• Free onsite parking

Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.