Gaming Operations Manager - Lead, Revenue & Compliance
Earlwood Hotel
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Benefits offered by this job
Job summary
Earlwood Hotel is seeking a Gaming Manager to oversee all gaming operations, supervise staff, and ensure optimal customer experiences on the gaming floor. You will lead a team, manage machine maintenance, cash handling, and compliance, delivering strategic initiatives to boost revenue and engagement.
The role requires strong leadership, excellent communication, and a professional, hands-on approach suitable for a high-volume venue.
Qualifications
- Minimum two years’ experience as Gaming Manager in a large, high-volume venue.
- Strong understanding of compliance requirements.
- Collaborative leadership approach with open team communication.
- Proven ability to build relationships with stakeholders and VIP customers.
- Professional presentation with hands-on service attitude.
- Excellent written and verbal communication skills.
- Strong administrative and organizational abilities.
Responsibilities
- Manage daily gaming operations, including staff supervision, rostering, and customer service.
- Lead and motivate a team to deliver exceptional experiences.
- Ensure gaming machines and equipment are well-maintained and functioning.
- Oversee cash handling procedures and monitor floor activity.
- Implement strategies to drive revenue and customer engagement.
- Ensure strict compliance with gaming regulations and policies.
Skills
Education
Job description
Earlwood Hotel is seeking a Gaming Manager to oversee all gaming operations, supervise staff, and ensure optimal customer experiences on the gaming floor. You will lead a team, manage machine maintenance, cash handling, and compliance, delivering strategic initiatives to boost revenue and engagement.
The role requires strong leadership, excellent communication, and a professional, hands-on approach suitable for a high-volume venue.
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