Gaming Manager: Own Ops, Boost Revenue & Compliance

Australian Venue Co.; Whitsunday Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts across 260+ venues

Job summary

Australian Venue Co. is seeking an experienced Gaming Manager to lead the day-to-day gaming operations across our Queensland venues, including the Airlie Beach Hotel.

You will work closely with the Venue Manager to deliver strong commercial results, exceptional guest experiences and high compliance standards. You’ll drive revenue, coach a gaming team, manage audits and cash controls, and ensure Queensland RSA, RSG, and self-exclusion procedures are followed.

Qualifications

• Previous experience as a Gaming Manager or senior gaming team member.
• Strong understanding of gaming KPIs and revenue-driving initiatives.
• Knowledge of Queensland gaming compliance and responsible gambling.
• Ability to lead, coach and develop a team.
• Excellent communication and organisational skills.
• Flexibility to work peak periods including evenings and weekends.

Responsibilities

• Leading daily gaming operations and maintaining a strong floor presence.
• Driving gaming revenue, performance and agreed KPIs.
• Reviewing results and identifying opportunities to improve performance.
• Supporting gaming promotions and customer engagement initiatives.
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintaining harm-minimisation and self-exclusion procedures.
• Managing operational audits, cash controls and reporting.
• Recruiting, training, coaching and developing gaming team members.
• Working closely with the Venue Manager and broader leadership team.
• Delivering a welcoming and responsible experience for every guest.

Skills

Gaming operations

KPI management

Team leadership

Customer service

Compliance

Job description

Australian Venue Co. is seeking an experienced Gaming Manager to lead the day-to-day gaming operations across our Queensland venues, including the Airlie Beach Hotel.

You will work closely with the Venue Manager to deliver strong commercial results, exceptional guest experiences and high compliance standards. You’ll drive revenue, coach a gaming team, manage audits and cash controls, and ensure Queensland RSA, RSG, and self-exclusion procedures are followed.