Gaming Manager: Lead Operations, Grow Revenue & Compliance

AVC Operations Pty Limited; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + Super

Discounts across 260+ venues in AU/NZ

Development and career progression

Ownership of gaming operations

Support from leadership teams

Job summary

AVC Operations Pty Limited – Australian Venue Co. is seeking an experienced Gaming Manager to lead the gaming operations at a Cairns venue in Queensland. You will drive revenue, manage compliance, and deliver outstanding guest experiences in close partnership with the Venue Manager.

The role encompasses leading the gaming team, maintaining a strong floor presence, coordinating audits, and implementing promotions while upholding RSA/RSG and responsible gambling standards.

Qualifications

• Previous experience as Gaming Manager, Gaming Supervisor or senior gaming team member.
• Strong understanding of gaming performance and KPIs.
• Solid knowledge of Queensland gaming compliance and responsible gambling requirements.
• Proven ability to lead, coach and develop a team.
• Excellent communication, organisation and customer-service skills.

Responsibilities

• Leading daily gaming operations and maintaining a strong floor presence.
• Driving gaming revenue, performance and agreed KPIs.
• Reviewing results and identifying opportunities to improve performance.
• Supporting gaming promotions and customer engagement initiatives.
• Ensuring compliance with Queensland gaming legislation and responsible gambling requirements.
• Maintaining harm-minimisation and self-exclusion procedures.
• Managing operational audits, cash controls and reporting.
• Recruiting, training, coaching and developing gaming team members.
• Working closely with the Venue Manager and broader leadership team.
• Delivering a welcoming and responsible experience for every guest.

Skills

Team leadership

Commercial gaming KPIs

Communication & customer service

Hands-on leadership

Flexibility to peak trading periods

RSA and RSG certificates

Job description

AVC Operations Pty Limited – Australian Venue Co. is seeking an experienced Gaming Manager to lead the gaming operations at a Cairns venue in Queensland. You will drive revenue, manage compliance, and deliver outstanding guest experiences in close partnership with the Venue Manager.

The role encompasses leading the gaming team, maintaining a strong floor presence, coordinating audits, and implementing promotions while upholding RSA/RSG and responsible gambling standards.