Gaming Manager

Private Advertiser; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Private Advertiser in Melbourne’s South East is seeking an experienced, energetic Gaming Manager to lead one of Victoria’s top 10 gaming rooms. The role is hands-on and on the floor, not a behind-the-scenes position.

You will manage the gaming team, deliver warm customer service, build relationships with members, oversee floor operations and drive performance. Qualified candidates will have Victorian gaming qualifications and a strong understanding of compliance; a lively, personable leadership

Qualifications

• Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.

Responsibilities

• Leading, motivating and developing the gaming team
• Delivering warm, engaging and consistently high-quality customer service
• Building strong relationships with our members and regular customers
• Maintaining a strong presence on the gaming floor
• Overseeing daily gaming operations and service standards
• Managing rosters, staffing levels, training and team performance
• Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures
• Driving gaming performance, customer engagement and membership growth
• Working closely with senior venue management to achieve operational targets
• Build key relationships with gaming suppliers and be part of gaming product selection, including annual trips to Sydney and QLD gaming expos
• Creating a positive, professional and enjoyable environment for customers and staff

Job description

Attractive salary package for the right candidate

Independently ownedand operated venue in Melbourne’s South East is seeking an experienced, energetic and hands-on Gaming Manager to lead one of Victoria’s top 10 gaming rooms.

Following a major renovation, our gaming room offers an exceptional environment for both our customers and team. We are looking for a bright, bubbly and highly personable hospitality professional who genuinely enjoys being on the floor, building relationships with customers and leading by example.

This is not a behind-the-scenes management position. The successful candidate will be visible, approachable and actively involved in the day-to-day operation of the gaming room.

About the role

As Gaming Manager, you will be responsible for:

Leading, motivating and developing the gaming team

Delivering warm, engaging and consistently high-quality customer service

Building strong relationships with our members and regular customers

Maintaining a strong presence on the gaming floor

Overseeing daily gaming operations and service standards

Managing rosters, staffing levels, training and team performance

Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures

Driving gaming performance, customer engagement and membership growth

Working closely with senior venue management to achieve operational targets

Build key relationship’s with gaming suppliers and apart of gaming product selection, inclusive of annual trips to Sydney and QLD gaming expos

Creating a positive, professional and enjoyable environment for customers and staff

About you

We are looking for someone who is:

An experienced gaming or hospitality leader

Bright, bubbly, confident and naturally engaging

Passionate about outstanding customer service

Hands-on and comfortable leading from the floor

Skilled at building genuine relationships with customers

A strong communicator who can motivate and manage a team

Organised, accountable and confident managing compliance requirements

Commercially aware and motivated to grow the business

Available to work a flexible hospitality roster, including evenings and weekends

Experience managing a high-performing gaming room will be highly regarded. Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.

What we offer

Above market attractive salary package for the right candidate plus over above performance based KPI’s and bonus’

The opportunity to lead one of the top 10 gaming rooms in Victoria

A newly renovated, high-quality working environment

A stable and well-established hospitality business

Support from an experienced senior management team

The opportunity to make the role your own and have a genuine impact on the venue

If you are a hands-on leader with a big personality, strong gaming knowledge and a genuine passion for looking after customers, we would love to hear from you.