Gaming Manager

seek.com.au; City of Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Above market salary package

Renovated venue

Senior management support

Career growth opportunities

Descripción de la vacante

seek.com.au is seeking an experienced Gaming Manager in Melbourne’s South East to lead one of Victoria’s top gaming rooms. This on-site role focuses on hands-on leadership, customer engagement and floor presence, following a recent venue renovation.

The successful candidate will manage rostering, training and compliance while driving performance and member relationships. The role emphasises visibility on the gaming floor, relationship-building with customers and staff, and collaboration with

Formación

• Experience leading gaming or hospitality teams.
• Strong customer service focus with a personable approach.
• Proven ability to motivate and develop staff on the gaming floor.
• Solid understanding of gaming compliance and venue procedures.

Responsabilidades

• Lead, motivate and develop the gaming team on the floor.
• Deliver warm, engaging customer service and build relationships with members.
• Oversee daily gaming operations and service standards.
• Manage rosters, staffing levels, training and team performance.
• Ensure compliance with VGCCC, AUSTRAC and responsible gambling rules.
• Drive gaming performance, customer engagement and membership growth.

Conocimientos

Gaming leadership

Customer service

Team motivation

Compliance awareness

Relationship building

Floor leadership

Descripción del empleo

Independently ownedand operated venue in Melbourne’s South East is seeking an experienced, energetic and hands‑on Gaming Manager to lead one of Victoria’s top 10 gaming rooms.

Following a major renovation, our gaming room offers an exceptional environment for both our customers and team. We are looking for a bright, bubbly and highly personable hospitality professional who genuinely enjoys being on the floor, building relationships with customers and leading by example.

This is not a behind-the-scenes management position. The successful candidate will be visible, approachable and actively involved in the day‑to‑day operation of the gaming room.

About the role

• Leading, motivating and developing the gaming team
• Delivering warm, engaging and consistently high‑quality customer service
• Building strong relationships with our members and regular customers
• Maintaining a strong presence on the gaming floor
• Overseeing daily gaming operations and service standards
• Managing rosters, staffing levels, training and team performance
• Ensuring full compliance with VGCCC, AUSTRAC, Responsible Gambling and venue procedures
• Driving gaming performance, customer engagement and membership growth
• Working closely with senior venue management to achieve operational targets
• Build key relationship’s with gaming suppliers and apart of gaming product selection, inclusive of annual trips to Sydney and QLD gaming expos
• Creating a positive, professional and enjoyable environment for customers and staff

About you

• We are looking for someone who is:
• An experienced gaming or hospitality leader
• Bright, bubbly, confident and naturally engaging
• Passionate about outstanding customer service
• Hands‑on and comfortable leading from the floor
• Skilled at building genuine relationships with customers
• A strong communicator who can motivate and manage a team
• Organised, accountable and confident managing compliance requirements
• Commercially aware and motivated to grow the business
• Available to work a flexible hospitality roster, including evenings and weekends
• Experience managing a high‑performing gaming room will be highly regarded. Current Victorian gaming industry qualifications and a strong understanding of gaming compliance requirements are essential.

What we offer

• Above market attractive salary package for the right candidate plus over above performance based KPI’s and bonus’
• The opportunity to lead one of the top 10 gaming rooms in Victoria
• A newly renovated, high‑quality working environment
• A stable and well‑established hospitality business
• Support from an experienced senior management team
• The opportunity to make the role your own and have a genuine impact on the venue

If you are a hands‑on leader with a big personality, strong gaming knowledge and a genuine passion for looking after customers, we would love to hear from you.