Gaming Supervisor - Casual

Melton Entertainment Park; Melton; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Staff discounts

Training and career development

Job summary

Melton Entertainment Park in Victoria operates seven days a week with racing, dining, conference facilities, a 41-room four-star hotel, busy gaming lounge and sports bar. This role leads the gaming room and hospitality teams, ensuring VGCCC and Liquor Control Victoria compliance, delivering high standards of service and guest experience, and developing staff for peak performance.

Must be available for rotating rosters including nights and weekends; in return, enjoy competitive salary, staff

Qualifications

• Understanding of VGCCC and Liquor Control Victoria compliance including Your Play program and AML.
• Experience supervising a team and coordinating guests during events.

Responsibilities

• Adhere to regulatory compliance and venue policies.
• Manage gaming room and troubleshoot systems.
• Plan tasks, allocate priorities, and meet guest needs.
• Promote venue services and contribute to promotions.
• Develop staff training and address performance improvements.
• Provide outstanding customer service and resolve guest concerns.
• Maintain mandatory qualifications and attend Emergency Procedures training.
• Supervise and lead the team during shifts.

Skills

Compliance AML

Team leadership

Communication

Organisational skills

Time management

Shift work

Education

RSA

RSG

Gaming Licence

AML/CFT training

Job description

We are the home of harness racing in Victoria.

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.

We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

OUR VALUES

Purpose:Act with clear intent, consistency, and alignment to coreobjectives.

Respect:Extend it unconditionally; earn it through integrity and accountability.

Innovate:Strive for meaningful progress through thoughtful, transformative change.

Deliver:Fulfill every commitment with reliability, precision, and excellence.

Empathy:Seekto understand others by thoughtfully considering their perspectives and experiences.

Operations Performance

• Adhere to all regulatory compliance as issued via VGCCC and Liquor Control Victoria including AML and Self Exclusion
• Comply with MEP cash handling policies and procedures
• Responsible for managing the gaming room and troubleshooting relevant systems and issues that may arise.
• Plan tasks, review resources to meet guest needs, set work standards and allocate priorities.
• Ensure compliance to all MEP values, policies and procedures, such as OH&S, food and hygiene standards, professional conduct and behaviour , venue presentation, and cash control etc.
• Actively promote MEP facilities and contribute to the development of new promotional activities for the venue to maximise revenues.
• Manage self to optimum level, attending training courses that fulfil the development plan.
• Maintain all relevant mandatory documented qualifications
• Attend yearly training to ensure confidence in executing the venue Emergency Procedures & Fire and Evacuation

People Development

• Create and implement staff training to ensure all staff are aware of MEP service standards.
• Promote teamwork, personal presentation and image.
• Responsible for managing the team during operational duties
• Recognise and commend good performance/results.
• Assist senior management with identification of staff training needs and to formulate training and development plans.
• Assist in identifying unacceptable performance and improvement plans.

Customer Service

• Implement MEP Customer Service standards
• Monitor level of customer service and in conjunction with senior management, recommend and implement training as required.
• Available to make decisions regarding guest concerns and take responsibility for resolving problems.
• Assist customers and team members in other departments as require whilst maintaining required compliance

Qualifications and Experience

• Understanding of VGCCC and Liquor control Victoria compliance and procedures, including Venues code of conduct, Your Play program and AML.

Responsible Service of Alcohol (RSA)

Responsible Service of Gambling (RSG) (to become Responsible Gambling Officer)

Gaming Licence

ALM/CFT

Skills and Attributes

• Demonstrated understanding of Compliance and AML.
• Demonstrated ability to supervise, lead motivate and empower a team.
• Highly developed communication skills e.g., giving and receiving feedback.
• Organisational self-aware e.g., driving improvements, demonstrating MEP policies/procedures, attitude towards customer service.
• Demonstrated organisation, time management and prioritisation skills under pressure, together with delegation and monitoring.
• Advanced customer service skills e.g., using discretion to solve customer requests.
• Ability to identify opportunities to improve business practices.
• Able to cope with the rigours of shift work

AVAILABILITY

Must be available to work a rotating roster including nights and weekends.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.