Gaming Room Manager

Matthews Hospitality Group; Adelaide; On-site; AUD 72,000 - 87,000; Full time

Benefits offered by this job

Benefits package worth $20k+

Work-life balance with midnight hours

Job summary

Maylands Hotel, part of Matthews Hospitality Group, is seeking a Gaming Room Manager to own the gaming room operations with a hands-on leadership style. The role emphasizes customer-focused service, compliance, and responsible gambling while delivering a profitable operation.

With a schedule finishing at midnight, you’ll enjoy a true work-life balance compared with many gaming roles. You’ll report to the Venue Manager and collaborate with the Group Gaming Operations team to develop your crew and

Qualifications

• Proven gaming or hospitality leadership experience.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• Genuine commitment to customer care and harm minimisation.
• Confident leading, training and holding a team accountable.
• Excellent organisation, communication and problem-solving skills.
• Sound cash-handling and administrative capabilities.
• Hands-on leadership style and ability to lead from the floor.

Responsibilities

• Lead, train and support our Gaming Attendants and Supervisors.
• Create a welcoming, safe and customer-focused gaming environment.
• Manage rosters effectively while meeting operational needs and wage budgets.
• Maintain high standards of presentation, cleanliness and service.
• Oversee cash handling, treasury processes and gaming room reconciliations.
• Ensure compliance with gaming legislation, Codes of Practice and responsible gambling requirements.
• Maintain accurate gaming, training and compliance records.
• Manage ARMS alerts, patron interactions, barring processes and relevant reporting.
• Coordinate gaming promotions and ensure the team actively supports each campaign.
• Monitor equipment, machine presentation and maintenance requirements.
• Work collaboratively with the Venue Manager and broader hotel management team.
• Participate in peak trading periods, weekends and a minimum of one to two closing shifts each week.

Skills

Gaming leadership

Compliance & RG

Customer service

Team coaching

Cash handling

Organisation & comms

Decision making

Job description

Gaming leadership without the 3 a.m. finishes - our venue closes at midnight!

Are you an experienced gaming professional ready to take ownership of a well-established gaming room - without sacrificing every night to extremely late finishes?

Maylands Hotel is looking for a capable, customer-focused Gaming Room Manager to lead our gaming operations, develop our team, and maintain exceptional standards across service, compliance, and responsible gambling.

With the venue closing at midnight every night, this role offers a genuine lifestyle advantage compared with many gaming management positions.

About the role

Reporting to the Venue Manager and working closely with our Group Gaming Operations team, you will be responsible for the effective, compliant, and profitable operation of the gaming room. You will be a hands-on leader who is visible on the floor, builds relationships with customers and ensures the team delivers friendly, attentive and responsible service.

• Lead, train and support our Gaming Attendants and Supervisors.
• Create a welcoming, safe and customer-focused gaming environment.
• Manage rosters effectively while meeting operational needs and wage budgets.
• Maintain high standards of presentation, cleanliness and service.
• Oversee cash handling, treasury processes and gaming room reconciliations.
• Ensure compliance with gaming legislation, Codes of Practice and responsible gambling requirements.
• Maintain accurate gaming, training and compliance records.
• Manage ARMS alerts, patron interactions, barring processes and relevant reporting.
• Coordinate gaming promotions and ensure the team actively supports each campaign.
• Monitor equipment, machine presentation and maintenance requirements.
• Work collaboratively with the Venue Manager and broader hotel management team.
• Participate in peak trading periods, weekends and a minimum of one to two closing shifts each week.

What you’ll bring

• Proven gaming or hospitality leadership experience.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• A genuine commitment to customer care and harm minimisation.
• Confidence leading, training and holding a team accountable.
• Excellent organisation, communication and problem-solving skills.
• Sound cash-handling and administrative capabilities.
• The ability to remain calm, professional and decisive under pressure.
• A hands-on leadership style and willingness to lead from the floor.

You will hold the required South Australian gaming and hospitality certifications, including:

• Responsible Service of Alcohol
• Responsible Person approval
• RSG 1, RSG 2
• First Aid
• Food Handler Safety Training

Why join Maylands Hotel?

• Midnight closing, no 3 a.m. or 5 a.m. finishes
• A key leadership position with genuine ownership of the gaming operation
• Support from an experienced Venue Manager and Group Gaming Operations team
• Opportunities for professional development and career progression
• A welcoming neighbourhood venue with a strong local following
• The stability of Matthews Hospitality, a respected South Australian family-owned hotel group
• Salary starts at $79,500 with over $20,000 in benefits and entitlements

Maylands SA 5069