Gaming Customer Service Attendants

Castle Hill Bowling Club; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Birthday leave

Food & beverage discount (30%)

Gym membership

Coffee perks

Job summary

Castle Hill RSL Club invites applications for Part Time Gaming Customer Service Attendants. Join a friendly, professional team and help guests with gaming machines while ensuring compliance and excellent service.

Role requires RSA and RCG, strong interpersonal skills, and the ability to work rotating shifts including late nights. Employee benefits program available as part of Connect+.

Qualifications

• RSA and RCG certifications are required or willingness to obtain.
• Demonstrates friendly, professional demeanor and positive team attitude.
• Excellent interpersonal and communication skills.
• Ability to provide exceptional customer service on a gaming floor.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Assist guests with gaming machine operations and respond to enquiries.
• Conduct regular checks and basic maintenance to ensure machines function correctly.
• Adhere to gaming regulations, compliance and internal policies.
• Maintain a clean, welcoming gaming floor environment.
• Provide exceptional customer service for a positive gaming experience.
• Accurately handling cash and gaming-related transactions.
• Collaborate with club team to support venue operations.

Skills

RSA certification

RCG certification

Interpersonal skills

Communication

Customer service

Time management

Fast learner

Stress management

Roster flexibility

Job description

Castle Hill RSL Club is seeking Part Time Gaming Customer Service Attendant's to join our friendly and professional team.

WHO ARE WE?

For more than 45 years, CHRG has been a constant positive presence in Sydney’s North West. Originally known as Castle Hill RSL Group, CHRG now owns and operates some of our community’s favourite places to connect – whether it’s over a hearty meal, a casual drink, a spin class, or a relaxed game of golf.

With over 50,000 members, CHRG welcomes people from all walks of life. At the heart of everything we do is a desire to give back to our community, and to help people live happier, healthier, more connected lives.

ABOUT THE ROLE...

• Assisting guests with gaming machine operations and responding promptly to customer enquiries
• Conducting regular checks and basic maintenance to ensure gaming machines are functioning correctly
• Adhering to all gaming regulations, compliance requirements, and internal policies
• Maintaining a clean, organised, and welcoming gaming floor environment
• Providing exceptional customer service to ensure a positive gaming experience for all patrons
• Accurately handling cash and performing gaming‑related financial transactions
• Collaborating with the broader club team to support seamless venue operations

ABOUT YOU...

• Current RSA and RCG qualifications (or willingness to obtain)
• Demonstrates an inspirational attitude that contributes to a positive team environmentwith a \"Can-do\" attitude.
• A willingness to set and maintain high standards of performance.
• Excellent interpersonal and communication skills.
• Display safe work habits.
• Exceptional time management skills.
• Ability to learn and adapt quickly in a fast paced environment.
• Ability to operate independently and work effectively under pressure.
• Must have availability to work across a rotating roster, including late nights until 4am and early mornings.

By joining the CHRG team, you will have access to our Employee Benefits Program, Connect+. This includes:

• paid birthday leave,
• 30% off food & beverage,
• Coffee super special
• free gym membership + more!

Our Commitment to Diversity and Inclusion

CHRG’s vision is to foster a safe, inclusive, and diverse workplace that is reflective of the community and customers we serve. We embrace and celebrate diversity, encouraging applications from suitably qualified and diverse candidates.

Our Commitment to Safeguarding Children, Young and Vulnerable People

CHRG aims to provide children, young and vulnerable people with a positive and enriching environment that promotes their social, physical, or emotional wellbeing. We are committed to safeguarding children, young and vulnerable people who engage with our business. We expect our team, regardless of their role, to support such an environment.