Gaming Customer Service Attendants

Castle Hill RSL Group; Australia; Remote; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Paid birthday leave

30% off food & beverage

Coffee super special

Free gym membership

Job summary

Castle Hill RSL Group is seeking a Part Time Gaming Customer Service Attendant to join our friendly gaming floor at Club Parramatta. You will assist guests with gaming machine operations, respond to customer enquiries, and help maintain a welcoming, compliant environment.

Ideal candidates hold RSA and RCG or are willing to obtain them, and can work across a rotating roster including late nights toward 4am and early mornings.

Qualifications

• Must hold RSA and RCG qualifications (or be willing to obtain).
• Demonstrates a positive, can-do attitude and contributes to a team.
• Willingness to maintain high performance standards.
• Excellent interpersonal and communication skills.
• Display safe work habits.
• Exceptional time management skills.
• Ability to learn and adapt quickly in a fast-paced environment.
• Ability to operate independently and work under pressure.
• Available to work across a rotating roster, including late nights up to 4am and early mornings.

Responsibilities

• Assisting guests with gaming machine operations and responding promptly to customer enquiries
• Conducting regular checks and basic maintenance to ensure gaming machines are functioning correctly
• Adhering to all gaming regulations, compliance requirements, and internal policies
• Maintaining a clean, organised, and welcoming gaming floor environment
• Providing exceptional customer service to ensure a positive gaming experience for all patrons
• Accurately handling cash and performing gaming-related financial transactions
• Collaborating with the broader club team to support seamless venue operations

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Job description

Part Time CLUB PARRAMATTA Castle Hill RSL Group

This job is open for expressions of interest only

Castle Hill RSL Club is seeking Part Time Gaming Customer Service Attendant's to join our friendly and professional team.

WHO ARE WE?

For more than 45 years, CHRG has been a constant positive presence in Sydney’s North West. Originally known as Castle Hill RSL Group, CHRG now owns and operates some of our community’s favourite places to connect – whether it’s over a hearty meal, a casual drink, a spin class, or a relaxed game of golf.

With over 50,000 members, CHRG welcomes people from all walks of life. At the heart of everything we do is a desire to give back to our community, and to help people live happier, healthier, more connected lives.

ABOUT THE ROLE...

• Assisting guests with gaming machine operations and responding promptly to customer enquiries
• Conducting regular checks and basic maintenance to ensure gaming machines are functioning correctly
• Adhering to all gaming regulations, compliance requirements, and internal policies
• Maintaining a clean, organised, and welcoming gaming floor environment
• Providing exceptional customer service to ensure a positive gaming experience for all patrons
• Accurately handling cash and performing gaming‑related financial transactions
• Collaborating with the broader club team to support seamless venue operations

ABOUT YOU...

• Current RSA and RCG qualifications (or willingness to obtain)
• Demonstrates an inspirational attitude that contributes to a positive team environmentwith a \"Can-do\" attitude.
• A willingness to set and maintain high standards of performance.
• Excellent interpersonal and communication skills.
• Display safe work habits.
• Exceptional time management skills.
• Ability to learn and adapt quickly in a fast paced environment.
• Ability to operate independently and work effectively under pressure.
• Must have availability to work across a rotating roster, including late nights until 4am and early mornings.

By joining the CHRG team, you will have access to our Employee Benefits Program, Connect+. This includes:

• paid birthday leave,
• 30% off food & beverage,
• Coffee super special
• free gym membership + more!

Our Commitment to Diversity and Inclusion

CHRG’s vision is to foster a safe, inclusive, and diverse workplace that is reflective of the community and customers we serve. We embrace and celebrate diversity, encouraging applications from suitably qualified and diverse candidates.

Our Commitment to Safeguarding Children, Young and Vulnerable People

CHRG aims to provide children, young and vulnerable people with a positive and enriching environment that promotes their social, physical, or emotional wellbeing. We are committed to safeguarding children, young and vulnerable people who engage with our business. We expect our team, regardless of their role, to support such an environment.