Gaming Attendant: Leadership Pathway to Lead

Redcape Hotel Group; Cessnock; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

40% off food and drinks

10% off bottle shop purchases

Job summary

Peden’s Hotel, part of Redcape Hotel Group, is seeking an experienced Gaming Attendant with a leadership pathway in Newcastle’s vibrant hospitality scene. You’ll deliver attentive service, manage gaming transactions, and monitor the gaming floor with a focus on responsible gambling.

Join a supportive team at a lively venue in Cessnock, with training and opportunities to grow into leadership as you develop your skills across more than 50 Redcape venues.

Qualifications

• Gaming experience on a pub/hotel/club floor.
• Customer service oriented with a proactive approach to lifting standards.
• Aspiring leader with the ability to take on more responsibility.
• Strong knowledge of responsible gambling and compliance requirements.
• Availability across weekdays, nights, weekends and public holidays.

Responsibilities

• Deliver attentive, personal service and build relationships with regulars.
• Complete gaming transactions, payouts and cash handling accurately.
• Monitor the gaming room and respond promptly to customer needs.
• Maintain presentation, compliance and responsible gambling standards.
• Support gaming promotions and collaborate with the gaming team.
• Look for ways to improve the customer experience on every shift.

Skills

Customer service

Leadership potential

Proactive attitude

Compliance knowledge

Education

NSW RSA and RCG certificates

Job description

Peden’s Hotel, part of Redcape Hotel Group, is seeking an experienced Gaming Attendant with a leadership pathway in Newcastle’s vibrant hospitality scene. You’ll deliver attentive service, manage gaming transactions, and monitor the gaming floor with a focus on responsible gambling.

Join a supportive team at a lively venue in Cessnock, with training and opportunities to grow into leadership as you develop your skills across more than 50 Redcape venues.