Future Cruise Team Leader — Drive Sales & Service

Flight Centre Travel Group; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Exclusive staff discounts

Travel industry discounts

Learning & development opportunities

Great place to work recognition

Job summary

CRUISEABOUT Future Team Leader in St Ives, NSW, is seeking an exceptional leader to steer the team and drive cruise sales within the Flight Centre Travel Group Australia network.

You will be responsible for quoting, booking and invoicing cruise packages, meeting monthly targets and supporting enquiries while upselling opportunities to maximise revenue. A strong focus on customer service and GDS proficiency is essential.

Qualifications

• Proven experience in a customer service environment with a track record toward sales targets.
• Minimum 2 years' retail or wholesale experience in Cruise or Travel Industry.
• Experience using GDS systems.

Responsibilities

• Quote, book and invoice cruise bookings and packages.
• Ensure KPIs are met and sales targets are achieved.
• Support walk-ins, emails and phone enquiries efficiently and accurately.
• Maximise sales opportunities by upselling and cross-selling.
• Monitor and act on all relevant mailboxes daily.
• Maintain accurate product information to drive sales.

Skills

Customer service

Sales targets

GDS experience

Tools

GDS systems

Job description

CRUISEABOUT Future Team Leader in St Ives, NSW, is seeking an exceptional leader to steer the team and drive cruise sales within the Flight Centre Travel Group Australia network.

You will be responsible for quoting, booking and invoicing cruise packages, meeting monthly targets and supporting enquiries while upselling opportunities to maximise revenue. A strong focus on customer service and GDS proficiency is essential.