Fundraising Experience Coordinator - Remote & Impactful

Leukaemia; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

WFH up to 40%

Salary packaging up to $15,900 + $2650

Paid parental leave

Learning and development opportunities

Employee Assistance Program

Purpose-driven culture

Job summary

Leukaemia Foundation is seeking a Fundraising Experience Coordinator to deliver outstanding supporter journeys across phone, email and LiveChat. You’ll manage a portfolio of fundraisers, process donations, and use Salesforce to keep data accurate.

This role suits someone starting in fundraising who loves people and community, with a hands-on, learning‑on‑the‑job focus and a flexible work arrangement. Join a purpose‑driven team dedicated to helping Australians access vital support while

Qualifications

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong written and verbal communication skills with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (e.g., Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• A collaborative team spirit and a proactive approach to work.
• Experience in customer service or administration is a bonus.

Responsibilities

• Deliver excellent customer service across multiple channels (phone, email, LiveChat).
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Skills

Customer service

CRM (Salesforce)

Communication

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Leukaemia Foundation is seeking a Fundraising Experience Coordinator to deliver outstanding supporter journeys across phone, email and LiveChat. You’ll manage a portfolio of fundraisers, process donations, and use Salesforce to keep data accurate.

This role suits someone starting in fundraising who loves people and community, with a hands-on, learning‑on‑the‑job focus and a flexible work arrangement. Join a purpose‑driven team dedicated to helping Australians access vital support while