Fundraising Experience Coordinator - Remote & Growth

Leukaemia Foundation; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

WFH up to 40%

Salary packaging benefits

Paid parental leave

Learning & development

Employee assistance

Purpose-driven culture

Job summary

Leukaemia Foundation in Melbourne is seeking a Fundraising Experience Coordinator to help deliver a remarkable supporter journey. You will be the first point of contact for fundraisers and donors, ensuring every interaction is warm, professional, and impactful.

You will gain exposure to all disciplines of fundraising and have space to own your own portfolio of accounts, with learning opportunities across events, donations processing, and data management.

Qualifications

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong written and verbal communication with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• Collaborative team spirit and proactive approach to work.

Responsibilities

• Deliver excellent customer service across phone, email, LiveChat.
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Skills

Customer service

CRM systems

Microsoft Office

Attention to detail

Team collaboration

Communication

Tools

Salesforce

Job description

Leukaemia Foundation in Melbourne is seeking a Fundraising Experience Coordinator to help deliver a remarkable supporter journey. You will be the first point of contact for fundraisers and donors, ensuring every interaction is warm, professional, and impactful.

You will gain exposure to all disciplines of fundraising and have space to own your own portfolio of accounts, with learning opportunities across events, donations processing, and data management.