Fundraising Experience Coordinator

Leukaemia Foundation; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

WFH up to 40%

Salary packaging benefits

Paid parental leave

Learning & development

Employee assistance

Purpose-driven culture

Job summary

Leukaemia Foundation in Melbourne is seeking a Fundraising Experience Coordinator to help deliver a remarkable supporter journey. You will be the first point of contact for fundraisers and donors, ensuring every interaction is warm, professional, and impactful.

You will gain exposure to all disciplines of fundraising and have space to own your own portfolio of accounts, with learning opportunities across events, donations processing, and data management.

Qualifications

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong written and verbal communication with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• Collaborative team spirit and proactive approach to work.

Responsibilities

• Deliver excellent customer service across phone, email, LiveChat.
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Skills

Customer service

CRM systems

Microsoft Office

Attention to detail

Team collaboration

Communication

Tools

Salesforce

Job description

At the Leukaemia Foundation, we believe survival is not enough. We are working towards a future where no life is lost to blood cancer. Through health services, advocacy and research, we help Australians navigate one of life's toughest challenges with care, compassion and hope.

About the role

Reporting to the Senior Fundraising Experience Manager, the Fundraising Experience Coordinator plays a vital role in delivering a remarkable supporter experience. As the first point of contact for many of our fundraisers and donors, you'll ensure every interaction is warm, professional, and impactful. This role is perfect for someone beginning their career in fundraising who is passionate about people and community engagement. With exposure to all disciplines of fundraising, this is a fantastic hands‑on learning opportunity with space for you to own your own portfolio of fundraising accounts.

What You’ll Be Doing

• Deliver excellent customer service across multiple channels (phone, email, LiveChat).
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Our Values in Action

Care Deeply - You ensure every interaction with our supporters is warm, professional, and impactful, building trust and a sense of community.Be Bold - You proactively seek opportunities to enhance the supporter journey, contributing new ideas to engage our fundraisers and donors.Make it Count - You use our CRM and data to ensure accurate and timely support, helping to measure and improve our fundraising outcomes.

What You’ll Bring

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong written and verbal communication skills with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (e.g., Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• A collaborative team spirit and a proactive approach to work.
• Experience in customer service or administration is a bonus.

Why join us

This is an opportunity to join a critical function at one of Australia's most respected not-for‑profit organisations. You’ll be a key part of our supporters' journey, helping to raise vital funds so more Australians can access the support they need.

• Work from home up to 40% of your work week.
• Salary packaging up to $15,900 + $2650 meals & entertainment.
• Paid parental leave.
• Learning and development opportunities.
• Employee Assistance Program.
• Purpose‑driven culture focused on connection, growth and impact.

CLOSING DATE FOR APPLICATIONS: COB 13 November 2026.

Successful applicants will undergo reference, police, and VEVO checks.

Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.