Fundraising Experience Coordinator

Leukaemia; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

WFH up to 40%

Salary packaging up to $15,900 + $2650

Paid parental leave

Learning and development opportunities

Employee Assistance Program

Purpose-driven culture

Job summary

Leukaemia Foundation is seeking a Fundraising Experience Coordinator to deliver outstanding supporter journeys across phone, email and LiveChat. You’ll manage a portfolio of fundraisers, process donations, and use Salesforce to keep data accurate.

This role suits someone starting in fundraising who loves people and community, with a hands-on, learning‑on‑the‑job focus and a flexible work arrangement. Join a purpose‑driven team dedicated to helping Australians access vital support while

Qualifications

• Passion for the not-for-profit sector and delivering great supporter experiences.
• Strong written and verbal communication skills with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (e.g., Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• A collaborative team spirit and a proactive approach to work.
• Experience in customer service or administration is a bonus.

Responsibilities

• Deliver excellent customer service across multiple channels (phone, email, LiveChat).
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Skills

Customer service

CRM (Salesforce)

Communication

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

At the Leukaemia Foundation, we believe survival is not enough. We are working towards a future where no life is lost to blood cancer. Through health services, advocacy and research, we help Australians navigate one of life's toughest challenges with care, compassion and hope.

Job Description

About the role

Reporting to the Senior Fundraising Experience Manager, the Fundraising Experience Coordinator plays a vital role in delivering a remarkable supporter experience. As the first point of contact for many of our fundraisers and donors, you'll ensure every interaction is warm, professional, and impactful. This role is perfect for someone beginning their career in fundraising who is passionate about people and community engagement. With exposure to all disciplines of fundraising, this is a fantastic hands‑on learning opportunity with space for you to own your own portfolio of fundraising accounts.

What You'll Be Doing

• Deliver excellent customer service across multiple channels (phone, email, LiveChat).
• Provide proactive stewardship and support to a portfolio of fundraisers.
• Help deliver exceptional fundraising journeys through personalised engagement.
• Assist with processing donations and issuing receipts.
• Support the administration of supporter data using our CRM (Salesforce).
• Attend and support fundraising events and community activities.

Our Values in Action

Care Deeply - You ensure every interaction with our supporters is warm, professional, and impactful, building trust and a sense of community.
Be Bold - You proactively seek opportunities to enhance the supporter journey, contributing new ideas to engage our fundraisers and donors.
Make it Count - You use our CRM and data to ensure accurate and timely support, helping to measure and improve our fundraising outcomes.

What You'll Bring

• Passion for the not‑for‑profit sector and delivering great supporter experiences.
• Strong written and verbal communication skills with a friendly, professional phone manner.
• Confidence in learning and using CRM systems (e.g., Salesforce) and Microsoft Office.
• Ability to manage competing priorities with high attention to detail.
• A collaborative team spirit and a proactive approach to work.
• Experience in customer service or administration is a bonus.

This is an opportunity to join a critical function at one of Australia's most respected not‑for‑profit organisations. You'll be a key part of our supporters' journey, helping to raise vital funds so more Australians can access the support they need.

• Work from home up to 40% of your work week.
• Salary packaging up to $15,900 + $2650 meals & entertainment.
• Paid parental leave.
• Learning and development opportunities.
• Employee Assistance Program.
• Purpose‑driven culture focused on connection, growth and impact.

CLOSING DATE FOR APPLICATIONS: COB 13 November 2026.

Successful applicants will undergo reference, police, and VEVO checks. Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.