CRM & Data Insight Lead

Allscreens Nationwide Ltd; Town Of Cambridge; On-site; AUD 67,000 - 76,000; Full time

Benefits offered by this job

Pension Scheme (7% Employer)

25 days Annual Leave + Bank Holidays +

Group Life Assurance (4x salary)

Enhanced Maternity and Paternity Pay

Annual Eye Tests + £65 toward glasses

NHS Discount Schemes

Health Cash Plan

Employee Assistance Programmes

Cycle to Work Scheme

Job summary

Not For Profit People advertises a CRM & Data Insight Lead role on behalf of a client charity. The position is based in Cambridge with hybrid working (onsite 4 days per week) and focuses on maximising CRM value to fundraising strategy.

The candidate will manage the Donorfy CRM, produce insights, and collaborate across Income Generation, Communications, and Finance to deliver data-led decisions.

Qualifications

• CRM systems and their management.
• Using data visualization tools such as PowerBI.
• Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders.
• Managing multiple projects in a busy, target orientated environment.

Responsibilities

• Manage CRM database (Donorfy) and maximise its value to the strategy and fundraising goals.
• Collaborate with Income Generation and Communications to inform strategy and tactics using CRM and data insights.
• Support Finance to implement better reporting and more efficient solutions.
• Grow the number of supporters and their value to the charity through data-led fundraising and marketing activities.

Skills

CRM systems

PowerBI

Data analytics

Project management

Communication skills

Education

Degree level education

Tools

PowerBI

Job description

This is an exciting time to be joining the team in this new role!

We're on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children's hospital, your work will help transform the future of patient care.

Location: Cambridge, Biomedical Campus/Hybrid (onsite 4 days per week)

Salary: £35,000 to £40,000 per annum (dependant on skills and experience)

Hours: 37.5 hours per week. Part-time of 30 hours per week will be considered

Contract: Permanent

Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the Role

As the CRM & Data Insight Lead, you will be responsible for managing one of the organisations most valuable assets, the CRM database (Donorfy), and work to help maximise its value to the strategy and fundraising goals. The direction of travel is set on transforming the charity, in particular, cancer and children's services. With two capital build projects on the horizon, there is a real opportunity for you to work with the team to use all the CRM and rich data insight to help make evidence-based decisions and bring an elevated level of strategic focus to help transform healthcare across the region and beyond.

You'll work closely with colleagues across all of the teams, from helping Income Generation and Communications colleagues to use the CRM and data insight to inform strategy and tactics, to helping colleagues in Finance to implement better reporting and more efficient solutions. You will also work closely with the Income Generation and Communications Teams to support their goal of growing the number of supporters and their value to the charity through data-led fundraising and marketing activities.

About You

We are looking for someone who has relevant experience or is educated to degree level with excellent communication and problem solving skills.

You will have experience of:

• CRM systems and their management


• Using data visualization tools such as PowerBI


• Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders


• Managing multiple projects in a busy, target orientated environment

We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.

In Return

This is an amazing place to work!

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution


• 25 days Annual Leave + Bank Holidays + Your Birthday off


• Group Life Assurance (4x salary)


• Enhanced Maternity and Paternity Pay


• Annual Eye Tests + £65 towards computer-use glasses


• NHS Discount Schemes


• Health Cash Plan


• Employee Assistance Programmes


• Cycle to Work Scheme

Other roles you may have experience in include CRM, Systems, Data, Data Insight, CRM Lead, Systems Lead, Data Lead, Data Insight Lead, CRM Officer, Systems Officer, Data Officer, Data Insight Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP