Supporter Care & CRM Lead

Anglican Board of Mission; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

ABM Australia is seeking a Supporter Care & CRM Lead to join its Sydney-based fundraising team. You will lead supporter care, strengthen CRM capability, and coordinate donor retention and growth initiatives to deepen engagement with supporters.

Reporting to the Head of Fundraising, you will optimise Raiser's Edge NXT for appeals and major giving, drive donor journeys and segmentation, and collaborate across teams to deliver an exceptional supporter experience and sustainable long-term donor

Qualifications

• Experience in not-for-profit fundraising, especially supporter care.
• Experience with Raiser's Edge or similar CRM platform.
• Excellent verbal and written communication.
• Commitment to delivering an excellent supporter experience.
• FIA membership is a plus.

Responsibilities

• Develop supporter care initiatives and donor recognition programs.
• Enhance data quality and fundraising processes using Raiser's Edge NXT.
• Design supporter journeys for annual and regular giving.
• Support activities across annual giving, major gifts, bequests and philanthropy.
• Collaborate with fundraising colleagues to improve donor retention and value.

Skills

CRM expertise

Donor stewardship

Data quality

Communication skills

Project coordination

Tools

Raiser's Edge

Job description

Join ABM Australia and help grow supporter relationships that create lasting change

Anglican Board of Mission – Sydney CBD NSW

The Anglican Board of Mission - Australia (ABM) is the national mission agency for the Anglican Church in Australia. Through ABM, Australian Anglicans and the community participate in mission in Australia and overseas, working together for love, hope and justice.

Our Anglicans in Development (AID) entity delivers ABM’s Sustainable Communities programs, working with church partners to deliver grassroots, community-driven development, and disaster preparedness and response.

Recently celebrating its 175th Anniversary, ABM and AID are implementing our integrated Connecting Communities of Mission 2030 Strategy, with a goal of sustainable, diversified fundraising and philanthropy creating a legacy for the future.

We are seeking a Supporter Care & CRM Lead to join our Sydney-based team. This newly created role will contribute to supporter growth and retention, donor stewardship and CRM supporter management.

About the Role

Reporting to the Head of Fundraising, the Supporter Care & CRM Lead is responsible for supporter care, improving CRM capability, and coordinating supporter retention and growth initiatives. You will play a central role in a newly-formed fundraising team that places supporters at the heart of everything we do.

Responsibilities Include:

Developing supporter care initiatives, coordinating donor stewardship, and implementing a donor gratitude and recognition program.

In collaboration with the Head of Fundraising, manage and improve data quality and fundraising processes by optimising use of Raiser's Edge NXT functions for appeals and major giving, reporting, prospect research and analysis.

Supporter segmentation, and developing engaging supporter journeys which inspire annual and regular giving, reactivated giving, and renewed generosity.

Supporting fundraising activities across annual giving, major gifts, bequests and emerging philanthropy initiatives.

Working closely with fundraising colleagues to strengthen donor stewardship, retention and long‑term donor value.

About You

This role is suited to someone who enjoys combining supporter care with strong CRM and operational capability, with scope to further develop their career in fundraising.

Our new team member will demonstrate:

Achievement in a not-for-profit fundraising environment.

Fundraising experience in disciplines such as supporter care, direct mail, digital marketing, regular giving, community fundraising or philanthropy.

Excellent verbal and written communication skills.

Experience using Raiser's Edge or a comparable fundraising CRM platform, and extending its use.

Commitment to helping deliver an excellent supporter experience.

FIA membership will be highly regarded.

Why Join ABM?

Shape a new role in a dedicated team, contributing to fundraising growth and innovation.

Become a valued member of a collaborative fundraising team where supporters are at the heart of everything we do.

Work for love, hope and justice within a progressive, national Anglican agency with global partnerships and alliances.

Competitive salary and full-time position.

Access professional development and ongoing learning opportunities.

Flexible working arrangements and Sydney CBD location.

We Value Diversity and Inclusion

ABM values diversity, inclusion and belonging and welcomes applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally diverse communities.