Functions and Event Supervisor

Coast Entertainment Holdings Limited; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free entry to Dreamworld, WhiteWater +

Job summary

SkyPoint Supervisor role at Coast Entertainment Holdings Limited on the Gold Coast requires leading and coaching frontline teams in a fast-paced F&B and events environment. You will drive guest experiences, oversee events from start to finish, and partner with leadership to meet sales and operational targets.

The position emphasizes hands-on leadership, staff development, and a focus on safety, HACCP compliance, and flawless venue presentation to create memorable experiences above the Gold Coast.

Qualifications

• 2-4 years' leadership experience within high-volume hospitality or events.
• Strong experience leading, coaching and developing frontline teams.
• RSA certificate and Liquor Approved Manager accreditation highly regarded.
• Experience working with wage targets, COGS, sales initiatives and stock control.
• Confident communicating with diverse guests and handling performance conversations.
• Excellent communication and organisational skills.

Responsibilities

• Lead from the floor with hands-on leadership, coaching and support to frontline teams.
• Oversee the delivery of events, ensuring food, beverage, service and venue presentation align.
• Drive guest experiences while supporting sales and operational targets.
• Coach and develop team members, manage performance and workplace expectations.
• Identify opportunities to improve ways of working and bring ideas to life.
• Support recruitment, rostering, inventory control and departmental procedures.
• Manage staffing levels, labour budgets and daily operational costs.
• Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.

Skills

Leadership

Guest service

Team coaching

Communication

Organisational skills

Cash handling

Education

RSA certificate

RMLV certificate

Tools

POS systems

Job description

Coast Entertainment - Surfers Paradise QLD

SkyPoint is home to one of the Gold Coast's most unique hospitality environments 230 metres above the city, with incredible views, high guest volumes and a fast-paced service culture.

We are looking for an experienced Supervisor with a passion for events who is ready to elevate their career, take ownership and lead exceptional guest experiences from the moment the lift doors open.

As a SkyPoint Supervisor, you will play a key leadership role across our Food & Beverage operation, with a strong focus on Events while supporting other areas of the business as required. From cocktail functions and special celebrations to high-volume service, you will lead with purpose, set the standard and make sure every event runs seamlessly.

You will work closely with our leadership team to drive service standards, develop our people and create a positive, high-performing environment where both our guests and team have a great experience.

Your new day-to-day will look like this:

• Lead from the floor, providing hands-on leadership, coaching and support to our frontline teams.
• Oversee the delivery of events, ensuring food, beverage, service and venue presentation come together seamlessly.
• Drive exceptional guest experiences while supporting sales and operational targets.
• Coach, develop and provide on-the-job guidance to team members, including managing performance and workplace expectations.
• Identify opportunities to improve the way we work and help bring new ideas and initiatives to life.
• Support recruitment, rostering, inventory control and departmental procedures.
• Manage staffing levels, labour budgets and daily operational costs.
• Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.

What you will bring:

You are a confident and motivated hospitality leader who enjoys being amongst the action. You know how to bring a team together, communicate expectations clearly and keep things moving when the pressure is on.

You will also bring:

• 2-4 years' leadership experience within high-volume hospitality, events or customer service.
• Strong experience leading, coaching and developing frontline teams.
• Confidence managing challenging conversations, conflict resolution and performance matters.
• A genuine passion for creating outstanding guest experiences.
• Experience working with wage targets, COGS, sales initiatives and stock control.
• A current Responsible Service of Alcohol (RSA), with experience across bar, food or guest-facing operations.
• Confidence using POS systems and managing cash-handling processes.
• Strong communication, interpersonal and organisational skills.
• An RMLV Certificate and Liquor Approved Manager accreditation will be highly regarded.

Why work with us?

• Exceptional leadership training and development, with a genuine focus on growing and retaining our people.
• Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint.
• Access to hundreds of dollars in savings each year across some of Australia's biggest retailers.
• Laundered uniforms and onsite parking.
• A fun, energetic workplace with some of the best views on the Gold Coast.
• The opportunity to lead memorable events in one of Queensland's most iconic venues.

SkyPoint sits atop the iconic Q1 Building and offers a workplace unlike anywhere else. It's fast-paced, guest-focused and no two days - and events - are quite the same.

If you are ready to elevate your hospitality leadership career and lead unforgettable experiences above the Gold Coast, we would love to hear from you.