Events & F&B Supervisor — Elevate Guest Experiences

Coast Entertainment Holdings Limited; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free entry to Dreamworld, WhiteWater +

Job summary

SkyPoint Supervisor role at Coast Entertainment Holdings Limited on the Gold Coast requires leading and coaching frontline teams in a fast-paced F&B and events environment. You will drive guest experiences, oversee events from start to finish, and partner with leadership to meet sales and operational targets.

The position emphasizes hands-on leadership, staff development, and a focus on safety, HACCP compliance, and flawless venue presentation to create memorable experiences above the Gold Coast.

Qualifications

• 2-4 years' leadership experience within high-volume hospitality or events.
• Strong experience leading, coaching and developing frontline teams.
• RSA certificate and Liquor Approved Manager accreditation highly regarded.
• Experience working with wage targets, COGS, sales initiatives and stock control.
• Confident communicating with diverse guests and handling performance conversations.
• Excellent communication and organisational skills.

Responsibilities

• Lead from the floor with hands-on leadership, coaching and support to frontline teams.
• Oversee the delivery of events, ensuring food, beverage, service and venue presentation align.
• Drive guest experiences while supporting sales and operational targets.
• Coach and develop team members, manage performance and workplace expectations.
• Identify opportunities to improve ways of working and bring ideas to life.
• Support recruitment, rostering, inventory control and departmental procedures.
• Manage staffing levels, labour budgets and daily operational costs.
• Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.

Skills

Leadership

Guest service

Team coaching

Communication

Organisational skills

Cash handling

Education

RSA certificate

RMLV certificate

Tools

POS systems

Job description

SkyPoint Supervisor role at Coast Entertainment Holdings Limited on the Gold Coast requires leading and coaching frontline teams in a fast-paced F&B and events environment. You will drive guest experiences, oversee events from start to finish, and partner with leadership to meet sales and operational targets.

The position emphasizes hands-on leadership, staff development, and a focus on safety, HACCP compliance, and flawless venue presentation to create memorable experiences above the Gold Coast.