Event Supervisor

Dreamworld; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Leadership training

Free entry to Dreamworld & discounts

Retail savings

Uniforms & onsite parking

Iconic venue with top Gold Coast views

Opportunity to lead memorable events

Job summary

SkyPoint, perched atop the Gold Coast, is seeking an experienced Supervisor to lead our events-focused hospitality team. You will drive guest experiences from the moment guests enter, coordinating food, beverage, service and venue presentation at high-volume functions.

You will mentor frontline staff, manage performance and work with the leadership team to uphold service standards and safety. This role offers vibrant, iconic event experiences at a premier venue.

Qualifications

• 2–4 years leadership experience within high-volume hospitality, events or customer service.
• Strong experience leading, coaching and developing frontline teams.
• Current RSA certification and experience across bar, food or guest-facing operations.
• Experience with wage targets, COGS, sales initiatives and stock control.
• Excellent communication, interpersonal and organisational skills.
• RMLV Certificate is highly regarded.

Responsibilities

• Lead from the floor with hands-on leadership and coaching to frontline teams.
• Oversee the delivery of events ensuring food, beverage, service and venue presentation align.
• Drive exceptional guest experiences while supporting sales and operational targets.
• Coach and develop team members, manage performance and workplace expectations.
• Identify opportunities to improve operations and implement new ideas.
• Support recruitment, rostering, inventory control and departmental procedures.
• Manage staffing levels, labour budgets and daily costs.
• Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.

Skills

Leadership experience

Frontline coaching

RSA certification

Cash handling

POS systems

Communication skills

Organisational skills

Education

RMLV Certificate

Tools

POS systems

Job description

SkyPoint is home to one of the Gold Coast’s most unique hospitality environments 230 metres above the city, with incredible views, high guest volumes and a fast-paced service culture.

We are looking for an experienced Supervisor with a passion for events who is ready to elevate their career, take ownership and lead exceptional guest experiences from the moment the lift doors open.

As a SkyPoint Supervisor, you will play a key leadership role across our Food & Beverage operation, with a strong focus on Events while supporting other areas of the business as required. From cocktail functions and special celebrations to high-volume service, you will lead with purpose, set the standard and make sure every event runs seamlessly.

You will work closely with our leadership team to drive service standards, develop our people and create a positive, high-performing environment where both our guests and team have a great experience.

Your new day-to-day will look like this:

• Lead from the floor, providing hands‑on leadership, coaching and support to our frontline teams.
• Oversee the delivery of events, ensuring food, beverage, service and venue presentation come together seamlessly.
• Drive exceptional guest experiences while supporting sales and operational targets.
• Coach, develop and provide on-the-job guidance to team members, including managing performance and workplace expectations.
• Identify opportunities to improve the way we work and help bring new ideas and initiatives to life.
• Support recruitment, rostering, inventory control and departmental procedures.
• Manage staffing levels, labour budgets and daily operational costs.
• Maintain high standards of cleanliness, safety, HACCP compliance and venue presentation.

What you will bring:

You are a confident and motivated hospitality leader who enjoys being amongst the action. You know how to bring a team together, communicate expectations clearly and keep things moving when the pressure is on.

You will also bring:

• 2–4 years’ leadership experience within high-volume hospitality, events or customer service.
• Strong experience leading, coaching and developing frontline teams.
• Confidence managing challenging conversations, conflict resolution and performance matters.
• A genuine passion for creating outstanding guest experiences.
• Experience working with wage targets, COGS, sales initiatives and stock control.
• A current Responsible Service of Alcohol (RSA), with experience across bar, food or guest-facing operations.
• Confidence using POS systems and managing cash-handling processes.
• Strong communication, interpersonal and organisational skills.
• An RMLV Certificate and Liquor Approved Manager accreditation will be highly regarded.

Why work with us?

• Exceptional leadership training and development, with a genuine focus on growing and retaining our people.
• Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint.
• Access to hundreds of dollars in savings each year across some of Australia’s biggest retailers.
• Laundered uniforms and onsite parking.
• A fun, energetic workplace with some of the best views on the Gold Coast.
• The opportunity to lead memorable events in one of Queensland’s most iconic venues.

SkyPoint sits atop the iconic Q1 Building and offers a workplace unlike anywhere else. It’s fast‑paced, guest‑focused and no two days - and events - are quite the same.