SkyPoint Team Leader (PT30)

Ardent Leisure Group Limited; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Exceptional leadership training

Free entry and discounts across facilities

Bonus incentive program

Savings on purchases from retailers

Laundered uniforms

Onsite parking

Job summary

Ardent Leisure Group Limited in Gold Coast City is seeking a Guest Service and Events Team Leader to oversee event operations and ensure exceptional customer service. The role demands strong leadership skills and a passion for hospitality.

The ideal candidate will lead staff, manage daily operations, and engage with guests, ensuring smooth service delivery. Additionally, responsibilities include training staff and maintaining event standards.

Offering flexible work hours, this role promises a dynamic work environment with exciting events.

Qualifications

• Previous leadership experience within a high-volume events or hospitality environment.
• Passion for delivering an outstanding guest service experience.
• Ability to lead, train, coach, and motivate team members.
• Excellent communication and interpersonal skills.
• Experience working with POS Database Systems.
• Ability to perform manual handling tasks.
• Availability across five days with flexibility in working hours.

Responsibilities

• Lead and supervise SkyPoint Attendants during events.
• Manage day-to-day shift operations in Bistro & Bar.
• Conduct pre-shift briefings for operational updates.
• Oversee event setup and ensure cleanliness standards are met.

Skills

Leadership experience

Outstanding guest service

Excellent communication skills

POS Database Systems

Job description

F+B, Guest Service and Events Team Leader (016678)

Why work with us

• Exceptional leadership training and development, we are passionate about growing and retaining our team!
• Free entry and discounts across Dreamworld, WhiteWater World and SkyPoint
• Opt in to bonus incentive program paid quarterly
• Access to online platform with hundreds of dollars of direct savings each year on everyday purchases, from some of Australia’s biggest retailers
• Laundered uniforms and onsite parking
• Fun and exciting work environment with the best views on the Gold Coast

Qualifications

• Previous leadership experience within a similar high-volume events or hospitality environment;
• Passion and enthusiasm for delivering an outstanding guest service experience;
• Ability to lead by example, train, coach and motivate and engage team members at the frontline;
• Excellent communication, interpersonal and organisational skills;
• Experience working with POS Database Systems and competent cash handling/management;
• Ability to perform manual handling and physically demanding work tasks;
• Availability to be rostered across five days flexibility with working hours is essential as weekend, early morning and evening work is involved.

Responsibilities

• Lead and supervise SkyPoint Attendants during events, ensuring exceptional customer service and guest interaction.
• Lead day-to-day shift operations in our Bistro & Bar as well as in Guest Services, ensuring smooth service delivery.
• Manage staff breaks and ensure efficient rostering to maintain adequate service coverage at all times.
• Conduct pre-shift briefings, communicating key operational updates, menu changes, and daily objectives to the team.
• Oversee event setup, operation, and pack down. Manual handling tasks are heavily included in this position.
• Provide training for event and F&B staff, ensuring they are equipped with the necessary skills to meet event demands.
• Ensure venue and event spaces meet cleanliness and presentation standards before, during, and after events.

Diversity & Inclusion

At Dreamworld, WhiteWater World and SkyPoint, we’re committed to creating an inclusive and accessible environment where everyone, guests and Team Members alike, feel valued and respected. We celebrate the cultural and personal differences of our team, representative of the diverse community in which we operate. By drawing on the unique talents and contributions of each individual, we create unforgettable memories for our guests.

We are committed to an inclusive and accessible recruitment experience, therefore you will be provided opportunity to advise of any accessibility needs or required accommodations, as you progress through the recruitment process.