Functional Manager - Accommodation

Serco; Lavadia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible salary packaging

Benefits@Serco programs

Fitness Passport access

Employee referral program

Career progression

Leadership development

Job summary

Serco in New South Wales seeks a Functional Manager – Accommodation at Clarence Correctional Centre in Lavadia to lead accommodation, security and operations within a large facility.

You will guide Supervisors and Case Officers, promote rehabilitation, and ensure safe, compliant operations while fostering an inclusive environment.

Qualifications

• Senior-level experience in corrections or custodial environments.
• Strong leadership with experience directing diverse teams.
• Knowledge of rehabilitation-focused correctional practices.

Responsibilities

• Lead accommodation, security and operational functions.
• Oversee staffing, performance and development.
• Ensure compliance with legislation, policy and duty of care.
• Drive continuous improvement across safety and service delivery.
• Manage inmate accommodation, placement and risk processes.

Skills

Leadership

Corrections

Management

Education

Criminology/Management degree

Corrections certificates

Job description

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

Benefits

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing


• Benefits@Serco, including career support programs, wellbeing packages and financial benefits


• Access to Fitness Passport through selected partners


• Generous employee referral program


• Career progression across Serco’s operations


• Ongoing leadership development and learning opportunities

Make an impact at Serco

As a Functional Manager – Accommodation at Clarence Correctional Centre in Lavadia, you’ll lead accommodation, security and operational functions within a designated area of Australia’s largest correctional centre. Reporting to the Deputy General Manager, you’ll guide a team of Supervisors and Case Officers to ensure safe, secure and respectful operations. You’ll play a key role in promoting rehabilitation and reintegration, while fostering an inclusive and culturally sensitive environment where everyone feels supported and valued.

As a Functional Manager – Accommodation in our Clarence team, you’ll make a positive impact by:

• Leading static and dynamic security operations within your designated area


• Managing inmate accommodation, placement and risk management processes


• Guiding case and sentence management to support rehabilitation outcomes


• Overseeing staffing, performance, development and team engagement


• Ensuring compliance with legislation, policy and duty of care requirements


• Driving continuous improvement across safety, service delivery and operational performance

About Clarence Correctional Centre

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours’ drive from Sydney and 3.5 hours from Brisbane, the region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches. You’ll enjoy a vibrant mix of multicultural cafés and restaurants, along with welcoming community towns that make it a wonderful place to live and work.

Serco is a place for you

You Could Be a Great Fit If You Have

• Relevant qualifications in criminology, psychology, management, public administration or similar (desirable)


• Relevant certificates in corrections


• Significant senior-level experience in corrections or custodial environments


• Strong leadership capability with experience managing diverse teams


• Confidence managing security, operational and compliance requirements


• Knowledge of modern correctional practices with a focus on rehabilitation

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco