Business and Policy Analyst

City of Boroondara; Melbourne; Hybrid; AUD 87,000 - 101,000; Full time

Benefits offered by this job

Superannuation benefits

RDO leave

Job summary

City of Boroondara is seeking a Business and Policy Analyst to support parking technology, data analysis and continuous improvement. You will analyse data, monitor performance and provide insights to inform operational strategy, while assisting with contract management and invoicing.

The role offers exposure to senior leadership and a pathway to growth within Civic Services. Reporting to the Business and Policy Lead, you will help deliver a parking technology roadmap, manage reporting, and

Qualifications

• A love of data and ability to extract insights.
• Experience in project management and continuous improvement.
• Strong communication and reporting skills.

Responsibilities

• Analyse data and provide insights to inform operational strategy.
• Support parking technology roadmap delivery with leadership.
• Produce insightful reporting and metrics for decision making.
• Assist with procurement, contract management and invoicing.
• Provide project management support for departmental projects and initiatives.

Skills

Data analysis

Project management

Continuous improvement

Customer service

Excel

PowerPoint

Report writing

Regulations familiarity

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

• Do you love data like we do?
• A unique role focused on technology, innovation and with high exposure!
• $87,101 - $100,905 per annum plus Super and RDO leave
• 4:1 hybrid working offered

This is a specialised role offering diverse responsibilities and exposure across the organisation, with close connection to senior leadership. The role provides an opportunity to build experience across technology, data analytics, project management, business improvement and corporate functions.

A little bit about the role

The Business and Policy Analyst will play a key role in supporting parking technology, innovation and continuous improvement, including analysing data, monitoring performance and providing insights to inform operational strategy and service improvements. A parking technology roadmap is being progressed, and this role will be a key contributor delivering it alongside the Business and Policy Lead and Manager Civic Services. The role also includes ongoing administrative responsibilities, including producing insightful reporting and metrics, supporting contract management and vendor meetings, procurement and invoice management, and maintaining strong business records. Exciting projects and business improvement opportunities will also be assigned as capacity permits. This provides variety and ensures the role continues to evolve and grow.

Reporting to the Business and Policy Lead, key aspects of the role include:

• Leading innovation across parking technology, including market research, consultation and refining approaches with Parking Services leadership.
• Analysing large datasets and producing insights on parking operations to inform strategic approaches and future service models.
• Providing data and recommendations that inform strategic decisions and have a tangible impact on the regulatory services delivered to the community.
• Supporting leadership with parking contract management, enhancement and maintenance.
• Providing direct support to the Business and Policy Lead through the coordination and delivery of delegated priorities as they arise.
• Providing first‑class customer service to internal and external stakeholders in a professional and courteous manner.
• Providing project management support for key departmental projects and continuous improvement initiatives.
• Managing invoicing, including raising purchase orders, receipting goods and maintaining accurate financial records for the Coordinator.
• Providing advocacy and quality assurance across Civic Services on key legislative and auditing functions.

A little bit about you

• A love of data, getting into the detail, and pulling out the insights to tell the real story of what’s occurring.
• Expertise in project management, continuous improvement and delivering outcomes to support front‑line teams that are servicing the community.
• A fun and energetic approach to work that’s outgoing and engaging.
• Natural ability to manage personal time, to set priorities and plan and organise own work to efficiently complete tasks or achieve objectives within agreed time frames.
• Excellent records management and Microsoft Office skills experience, particularly in Excel and PowerPoint.
• Excellent written and verbal communication skills, including demonstrated ability in writing accurate and comprehensive reports and correspondence.
• A sound knowledge or ability to gain the knowledge of relevant Regulations and Council policies.
• Relevant experience in a complex customer service/administrative environment both in person and over the phone, including proficiency in financial administration, preferably in local government or other statutory based environments.

What sets us apart?

• A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
• Staff benefits such as flexible working arrangements, wellbeing programs, gym and pool memberships
• An investment in your ongoing professional development and career growth

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working With Children's check.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner‑eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals. We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program. You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state. With so much going on it's a great time to join Boroondara!