Product Analyst - Technology One

Careers at Council; Maitland City Council; On-site; AUD 95,000 - 105,000; Full time

Benefits offered by this job

Flexible work arrangements

14 weeks paid parental leave

2 weeks' personal leave & 4 weeks of

My Leave – extra week per year

Long Service Leave after five years

Ongoing training and development

Fitness Passport

Healthy Employee Program

Job summary

Maitland City Council is seeking a Product Analyst - TechnologyOne to support ongoing improvements to the ERP platform and associated digital services. You will work with business units, SMEs and technical teams to translate needs into clear requirements and practical system enhancements.

You will document processes, create user stories and acceptance criteria, and assist with backlog and delivery activities.

Qualifications

• Experience supporting an ERP system or enterprise platform and documenting requirements.
• Ability to map processes, create user stories and acceptance criteria.
• Experience with system testing, releases, and continuous improvement activities.

Responsibilities

• Translate service and operational needs into clear requirements and practical system improvements.
• Document processes, prepare user stories and acceptance criteria, support workflow improvements.
• Assist with backlog and delivery activities, coordinate UAT and validate fixes.
• Provide training resources and ongoing stakeholder support to ensure ERP services remain reliable.

Skills

ERP experience

Requirements gathering

User stories

System testing

Stakeholder collaboration

Documentation

Prioritisation

Education

Business/IT degree

Job description

As our Product Analyst - TechnologyOne, you will support the ongoing improvement and delivery of Council's enterprise resource planning platform and related digital services.

Working closely with business units, subject matter experts and technical teams, you will translate service and operational needs into clear requirements and practical system improvements. You will document processes, prepare user stories and acceptance criteria, support workflow improvements, and assist with backlog and delivery activities.

You will also coordinate user acceptance testing, document defects, validate fixes and help prepare systems and users for upcoming releases. Through clear documentation, training resources and ongoing stakeholder support, you will help ensure Council's ERP services remain effective, reliable and responsive to organisational needs.

The Opportunity:

As our Product Analyst - TechnologyOne, you will support the ongoing improvement and delivery of Council's enterprise resource planning platform and related digital services.

Working closely with business units, subject matter experts and technical teams, you will translate service and operational needs into clear requirements and practical system improvements. You will document processes, prepare user stories and acceptance criteria, support workflow improvements, and assist with backlog and delivery activities.

You will also coordinate user acceptance testing, document defects, validate fixes and help prepare systems and users for upcoming releases. Through clear documentation, training resources and ongoing stakeholder support, you will help ensure Council's ERP services remain effective, reliable and responsive to organisational needs.

About you:

To be successful in this role, you will hold a relevant tertiary qualification in business, customer experience, product management, digital services or information systems, or have an equivalent combination of relevant education, training and workplace experience.

You will also bring:

• Experience supporting an ERP system, enterprise platform, business system or digital service
• The ability to gather and document business and system requirements, map processes and prepare user stories and acceptance criteria
• Experience supporting system testing, releases, implementation or continuous improvement activities
• The ability to collaborate with subject matter experts, technical teams, vendors and non-technical stakeholders
• Strong written communication, organisational and problem-solving skills
• The ability to manage competing priorities, maintain accurate documentation and follow through on agreed actions.

Experience with Technology One or a similar ERP platform, or within local government, the public sector or another regulated environment, will be highly regarded.

Benefits:

This is a full-time, permanent role working a 35-hour week, with a base salary range of $94,812 to $105,241 per year + 12% super.

Council also offers a range of other benefits for its employees, including:

• Flexible work arrangements
• 14 weeks paid parental leave
• 2 weeks' personal leave & 4 weeks of annual leave
• One extra week of "My Leave" a year (to use how you like!)
• Long Service Leave after five years
• Ongoing training and development
• Fitness Passport
• Healthy Employee Program

Questions:

If after reading the role charter you have any questions, please contact Ned Scopulovic on 4939 1091

Applications close: Sunday 11 October 2026

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website.

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (***********@maitland.nsw.gov.au)