Full Time Workshop Assistant.

General Plastic; Ballarat; On-site; AUD 42,000 - 60,000; Full time

Job summary

General Plastic Ballarat is seeking a Full Time Assistant to join our small, hands-on team. The role blends workshop duties with customer service at the front desk, including helping customers, processing orders, and supporting production with tools and machines.

Training will be provided on our processes, ensuring a safe, efficient workflow in a friendly environment. The ideal candidate is practical, reliable and detail-oriented, with good communication skills and a willingness to learn.

Qualifications

• Experience using hand tools.
• Good communication and customer service skills.
• Strong attention to detail and accuracy.
• Confidence using computers and processing customer orders.
• A reliable, flexible and team-focused approach.
• Willingness to learn and follow safety procedures.
• Forklift licence preferred.
• CNC router and/or laser cutting experience preferred but not required.

Responsibilities

• Use hand tools to prepare and finish plastic products.
• Assist with machine operation, including the CNC router and laser cutter, with training provided.
• Assist customers in person, over the phone and via email.
• Process customer orders, prepare basic paperwork and take payments.
• Provide front-desk coverage when other team members are on leave.
• Follow instructions and production schedules.
• Maintain a clean and safe workspace.
• Support the team with general workshop and day-to-day duties.

Skills

Hand tools

Customer service

Attention to detail

Computers & orders

Team player

Safety procedures

Forklift licence

CNC/laser experience

Tools

CNC router

Laser cutter

Job description

Full Time Assistant – General Plastic Ballarat

We’re looking for a hands-on, reliable, and detail-oriented person to join our team at General Plastic Ballarat. If you enjoy practical workshop tasks, helping customers, learning new skills and being part of a small, supportive team, this could be the perfect role for you!

About the Role

This is a varied role combining hands-on workshop duties with customer service and front-desk support.

You’ll assist with cutting, finishing and preparing plastic materials for production and customer orders. You’ll also help customers, process orders and take payments at the front desk, including providing additional support when other team members are on leave.

Training will be provided on our machines, products and processes.

Key Responsibilities

Use hand tools to prepare and finish plastic products

Assist with machine operation, including the CNC router and laser cutter, with training provided

Assist customers in person, over the phone and via email

Process customer orders, prepare basic paperwork and take payments

Provide front-desk coverage when other team members are on leave

Follow instructions and production schedules

Maintain a clean and safe workspace

Support the team with general workshop and day-to-day duties

Skills & Experience

Experience using hand tools

Good communication and customer service skills

Strong attention to detail and accuracy

Confidence using computers and processing customer orders

A reliable, flexible and team-focused approach

Willingness to learn and follow safety procedures

Forklift licence preferred

CNC router and/or laser cutting experience preferred but not required

Why Join Us?

Friendly and supportive small-team environment

Varied role across workshop and customer service duties

Opportunities to learn new skills

Training provided

Consistent hours

If you’re dependable, take pride in your work and enjoy being an all-rounder who can help wherever needed, we’d love to hear from you.