Full Time Shop/Retail Manager

Business Nest; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Panania Pizza is seeking an experienced Retail Manager to oversee the daily operations of its busy pizza takeaway and retail outlet in Panania NSW. You will lead staff, manage stock and suppliers, handle sales and POS operations, and drive service standards to deliver a high-quality customer experience.

The role requires strong leadership, budgeting and operational skills in a fast-paced retail environment, with a hands-on approach to maintain efficiency and customer satisfaction.

Qualifications

• 1-2 years of relevant experience in retail management is preferred.
• Experience supervising staff in fast-paced retail food operations.
• Strong knowledge of rostering, stock control, purchasing, budgeting, pricing and day-to-day operations.

Responsibilities

• Manage day-to-day operations of the pizza retail outlet, ensuring efficient service, smooth workflow and consistently high customer service standards.
• Determine the product range, stock levels and service standards in response to customer demand, sales trends and operational requirements.
• Manage the ordering and inventory of ingredients, beverages, packaging and other supplies, maintaining stock levels and minimizing waste.
• Liaise and negotiate with suppliers regarding product quality, pricing, availability and purchasing arrangements.
• Supervise, train and support retail staff, allocate duties, prepare rosters and monitor performance.
• Oversee POS operations, cash handling and daily sales reconciliations.
• Monitor costs and budgeting, implement measures to achieve revenue targets.
• Set and review pricing, meal deals and promotions according to costs and demand.
• Plan local advertising and promotions to increase sales and traffic.
• Maintain presentation, cleanliness and compliance with food safety and WHS requirements.

Skills

Staff supervision

Leadership

Customer service

Rostering

Stock control

Purchasing

Budgeting

Pricing

Promotions

POS systems

Inventory management

Microsoft Office

Communication

Problem solving

Team coordination

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Panania Pizza is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of its busy pizza takeaway and retail food outlet in Panania NSW. The successful candidate will manage staff, stock and suppliers, sales and POS operations, service standards, budgeting and operational performance. This is a hands-on management role requiring strong leadership and the ability to maintain efficient operations and high customer service standards in a fast-paced retail environment.

Duties and Responsibilities

• Manage the day-to-day operations of the pizza retail outlet, ensuring efficient service, smooth workflow and consistently high customer service standards.
• Determine the product range, stock levels and service standards in response to customer demand, sales trends and operational requirements.
• Manage the ordering and inventory of food ingredients, beverages, packaging and other retail supplies, maintaining appropriate stock levels and minimizing wastage.
• Liaise and negotiate with suppliers regarding product quality, pricing, availability and purchasing arrangements.

Continued below:

Key Responsibilities

• Supervise, train and support retail staff, allocate duties, prepare staff rosters and monitor employee performance.
• Oversee point-of-sale operations, cash handling, daily sales reconciliations and accurate records of sales, stock and other financial transactions.
• Monitor sales, operating costs and business performance, assist with budgeting and implement measures to achieve revenue and profitability targets.
• Set and review product pricing, meal deals and promotional offers having regard to costs, customer demand and market conditions.
• Plan and implement local advertising and promotional activities to increase sales, customer traffic and repeat business.
• Monitor customer service standards, respond to customer enquiries and complaints, and implement improvements to customer experience.
• Maintain appropriate presentation, cleanliness and organisation of the retail premises and ensure compliance with food safety, hygiene and workplace health and safety requirements.

Skill & Experience

• 1-2 years of relevant experience in retail management, takeaway food, fast food or similar customer-facing retail operations is preferred.
• Demonstrated experience supervising and leading staff in a fast-paced retail food environment.
• Strong knowledge of staff rostering, stock control, purchasing, budgeting, pricing and day-to-day retail operations.
• Experience with POS systems, sales transactions, inventory management systems and Microsoft Office applications.
• Strong leadership, communication, organisational and problem-solving skills.
• Ability to manage busy trading periods while maintaining high customer service and operational standards.
• Sound understanding of food safety, hygiene, workplace health and safety, and applicable retail compliance requirements.