Retail Manager

Domino's Pizza; Moss Vale; On-site; AUD 65,000 - 90,000; Full time

Job summary

Domino’s Pizza Moss Vale is seeking an experienced Retail Manager to lead the store team, ensure exceptional customer service, and oversee day-to-day operations. You will drive sales, manage stock, staffing, and budgets while upholding safety and quality standards.

The role requires strong leadership, Retail/ Hospitality management experience, and a visible commitment to customer satisfaction in a fast-paced environment. Evening/weekend availability is expected.

Qualifications

• Minimum 1 year of relevant experience in retail management, store management, hospitality management or a similar operational role.
• Diploma or higher qualification in Business, Business Management, Retail Management, Hospitality Management or a related field.
• Demonstrated experience in managing day-to-day retail or hospitality operations.
• Strong leadership and people-management skills, with the ability to supervise, train and motivate a diverse team.
• Strong organisational and time-management skills, with the ability to manage multiple operational priorities in a fast-paced environment.
• Experience in managing staff rosters, stock levels, sales performance and operating costs.
• Strong customer service skills and the ability to effectively handle customer enquiries and complaints.
• Good understanding of inventory management, purchasing, budgeting and basic financial administration.
• Strong communication and interpersonal skills, with the ability to work effectively with team members, customers and suppliers.
• Ability to analyse sales and operational information and implement practical measures to improve store performance.
• Sound understanding of workplace health and safety, food safety and relevant workplace requirements.
• Proficiency in using point-of-sale systems, inventory systems and standard business software.
• Ability to work flexible hours, including evenings, weekends and public holidays, in line with the operational requirements of the store.

Responsibilities

• Overseeing the daily operation of the store, including sales, customer service, staffing, inventory and delivery operations.
• Monitoring store performance against sales, service and operational targets and implementing strategies to improve overall business performance.
• Determining appropriate stock levels based on sales trends, customer demand and anticipated trading requirements.
• Managing stock ordering, receiving, storage and stock control processes while minimising wastage and unnecessary costs.
• Monitoring sales, expenses, labour costs and other operating costs to support the store’s financial performance.
• Assisting with the preparation and management of store budgets, sales forecasts and operational targets.
• Implementing company marketing and promotional initiatives and supporting local activities designed to increase sales and customer engagement.
• Monitoring customer service standards and responding to customer enquiries, feedback and complaints in a timely and professional manner.
• Ensuring the store is adequately staffed by preparing rosters based on trading patterns, customer demand and operational requirements.
• Recruiting, training, supervising and managing team members to ensure they meet required service and operational standards.
• Allocating tasks and supervising staff during shifts to ensure efficient workflow and smooth store operations.
• Monitoring staff performance, providing ongoing guidance and identifying training and development requirements.
• Maintaining accurate records relating to sales, stock, staffing, expenses and other store operations.
• Ensuring the store operates in accordance with company policies, procedures and operational standards.
• Ensuring compliance with workplace health and safety, food safety, employment and other relevant legislative requirements.
• Monitoring the condition, cleanliness, presentation and general organisation of the store and ensuring operational standards are maintained.
• Coordinating day-to-day delivery operations to support timely order fulfilment and a positive customer experience.
• Identifying operational issues and implementing practical solutions to improve efficiency, service delivery and store performance.
• Liaising with suppliers, team members and relevant stakeholders to support the smooth and efficient operation of the store.

Skills

Retail management

Leadership

Customer service

Budgeting

Staff rostering

Stock control

Food safety

OH&S

Education

Diploma in Business/Management

Tools

POS systems

Inventory systems

Business software

Job description

Location: Moss vale, NSW

Job Type: Full-time, Permanent

Domino’s is one of Australia’s leading pizza brands, committed to providing quality food and excellent customer service. Our stores operate in a fast-paced, team-oriented environment where strong leadership and efficient day-to-day operations are essential.

We are currently seeking an experienced and motivated Retail Manager to join our Moss Vale store. This is an exciting opportunity for a dedicated individual who enjoys leading a team, delivering excellent customer service, and ensuring the smooth and efficient operation of the store.

The Retail Manager will be responsible for overseeing the day-to-day operations of the Domino’s Moss Vale store, ensuring efficient business performance, high customer service standards and effective team management. Key responsibilities include:

• Overseeing the daily operation of the store, including sales, customer service, staffing, inventory and delivery operations.
• Monitoring store performance against sales, service and operational targets and implementing strategies to improve overall business performance.
• Determining appropriate stock levels based on sales trends, customer demand and anticipated trading requirements.
• Managing stock ordering, receiving, storage and stock control processes while minimising wastage and unnecessary costs.
• Monitoring sales, expenses, labour costs and other operating costs to support the store’s financial performance.
• Assisting with the preparation and management of store budgets, sales forecasts and operational targets.
• Implementing company marketing and promotional initiatives and supporting local activities designed to increase sales and customer engagement.
• Monitoring customer service standards and responding to customer enquiries, feedback and complaints in a timely and professional manner.
• Ensuring the store is adequately staffed by preparing rosters based on trading patterns, customer demand and operational requirements.
• Recruiting, training, supervising and managing team members to ensure they meet required service and operational standards.
• Allocating tasks and supervising staff during shifts to ensure efficient workflow and smooth store operations.
• Monitoring staff performance, providing ongoing guidance and identifying training and development requirements.
• Maintaining accurate records relating to sales, stock, staffing, expenses and other store operations.
• Ensuring the store operates in accordance with company policies, procedures and operational standards.
• Ensuring compliance with workplace health and safety, food safety, employment and other relevant legislative requirements.
• Monitoring the condition, cleanliness, presentation and general organisation of the store and ensuring operational standards are maintained.
• Coordinating day-to-day delivery operations to support timely order fulfilment and a positive customer experience.
• Identifying operational issues and implementing practical solutions to improve efficiency, service delivery and store performance.
• Liaising with suppliers, team members and relevant stakeholders to support the smooth and efficient operation of the store.

Qualifications and Skills

• Minimum 1 year of relevant experience in retail management, store management, hospitality management or a similar operational role.
• Diploma or higher qualification in Business, Business Management, Retail Management, Hospitality Management or a related field.
• Demonstrated experience in managing day-to-day retail or hospitality operations.
• Strong leadership and people-management skills, with the ability to supervise, train and motivate a diverse team.
• Strong organisational and time-management skills, with the ability to manage multiple operational priorities in a fast-paced environment.
• Experience in managing staff rosters, stock levels, sales performance and operating costs.
• Strong customer service skills and the ability to effectively handle customer enquiries and complaints.
• Good understanding of inventory management, purchasing, budgeting and basic financial administration.
• Strong communication and interpersonal skills, with the ability to work effectively with team members, customers and suppliers.
• Ability to analyse sales and operational information and implement practical measures to improve store performance.
• Sound understanding of workplace health and safety, food safety and relevant workplace requirements.
• Proficiency in using point-of-sale systems, inventory systems and standard business software.
• Ability to work flexible hours, including evenings, weekends and public holidays, in line with the operational requirements of the store.