Store Manager / Area Manager

Pizza Inn Mount Hutton; Newcastle-Maitland; On-site; AUD 70,000 - 95,000; Full time

Job summary

Pizza Inn Mount Hutton is seeking a capable multi-site store manager to oversee day-to-day retail and commercial operations across Mount Hutton and Edgeworth, coordinating teams and maintaining brand standards.

You will monitor sales performance, staffing, stock and costs while ensuring food safety and customer service excellence across both locations. Regular travel between Mount Hutton and Edgeworth is required and a valid Australian driver’s licence is preferred.

Qualifications

• Diploma, Advanced Diploma, Associate Degree or higher qualification in Retail Management, Business, Hospitality Management or a related discipline, or relevant experience demonstrating equivalent management capability.
• Minimum 1 year of relevant management experience within retail, fast food, quick-service restaurant, hospitality or a comparable customer-facing business environment.
• Experience overseeing multiple sites, departments or operational teams will be highly regarded.
• Demonstrated ability to interpret sales and operational reports and use business information to improve store performance.
• Strong retail and multi-site operational management skills.
• Current Australian driver's licence required; access to a reliable vehicle preferred.
• Ability to manage priorities across both store locations and travel regularly between Mount Hutton and Edgeworth.

Responsibilities

• Oversee the daily retail and operational activities of the Mount Hutton and Edgeworth Pizza Inn stores, ensuring both locations operate efficiently and in accordance with business and brand requirements.
• Monitor the sales, customer demand, labour utilisation and overall commercial performance of each store and implement practical measures to improve productivity, service delivery and profitability.
• Coordinate staffing requirements across both locations, including preparation of rosters, allocation of employees between stores where required, management of leave coverage and ensuring appropriate staffing during peak trading periods.
• Recruit, induct, train, supervise and support store employees, monitor performance and maintain consistent operating and customer service standards across both teams.
• Monitor sales results, labour costs, food costs, wastage and other operating expenses for each location and assist with budgeting, forecasting and cost-control initiatives.
• Determine appropriate stock and supply requirements based on sales volumes, customer demand, promotions and trading patterns at each store and manage purchasing, supplier orders, stock levels and inventory control.
• Ensure appropriate stock rotation, storage and inventory procedures are followed and investigate significant stock discrepancies or wastage.
• Maintain high standards of customer service across in-store, takeaway, online and delivery channels and manage escalated customer complaints or service issues.
• Ensure both stores comply with applicable food safety, hygiene, workplace health and safety and other regulatory requirements.
• Oversee POS processes, cash handling, reconciliation procedures, transaction records and other store administration requirements.

Job description

This is a multi-site management position responsible for overseeing the day-to-day retail and commercial operations of Pizza Inn stores at Mount Hutton and Edgeworth. The successful applicant will regularly work across both stores, which are approximately 16 minutes' drive apart, and will be responsible for coordinating store teams, monitoring operational and financial performance, maintaining appropriate stock and staffing levels, and ensuring consistent Pizza Inn service and product standards across both locations.

Key responsibilities

Oversee the daily retail and operational activities of the Mount Hutton and Edgeworth Pizza Inn stores, ensuring both locations operate efficiently and in accordance with business and brand requirements.

Monitor the sales, customer demand, labour utilisation and overall commercial performance of each store and implement practical measures to improve productivity, service delivery and profitability.

Coordinate staffing requirements across both locations, including preparation of rosters, allocation of employees between stores where required, management of leave coverage and ensuring appropriate staffing during peak trading periods.

Recruit, induct, train, supervise and support store employees, monitor performance and maintain consistent operating and customer service standards across both teams.

Monitor sales results, labour costs, food costs, wastage and other operating expenses for each location and assist with budgeting, forecasting and cost-control initiatives.

Determine appropriate stock and supply requirements based on sales volumes, customer demand, promotions and trading patterns at each store and manage purchasing, supplier orders, stock levels and inventory control.

Ensure appropriate stock rotation, storage and inventory procedures are followed and investigate significant stock discrepancies or wastage.

Maintain high standards of customer service across in-store, takeaway, online and delivery channels and manage escalated customer complaints or service issues.

Ensure both stores comply with applicable food safety, hygiene, workplace health and safety and other regulatory requirements.

Oversee POS processes, cash handling, reconciliation procedures, transaction records and other store administration requirements.

About you

Diploma, Advanced Diploma, Associate Degree or higher qualification in Retail Management, Business, Hospitality Management or a related discipline, or relevant experience demonstrating equivalent management capability.

Minimum 1 year of relevant management experience within retail, fast food, quick-service restaurant, hospitality or a comparable customer-facing business environment.

Previous experience managing store operations including staff supervision, rostering, stock control, purchasing, sales monitoring and cost management.

Experience overseeing multiple sites, departments or operational teams will be highly regarded.

Demonstrated ability to interpret sales and operational reports and use business information to improve store performance.

Strong retail and multi-site operational management skills.

Effective leadership, staff supervision and workforce planning capability.

Sound understanding of stock control, purchasing, budgeting and cost management.

Current Australian driver's licence required; access to a reliable vehicle preferred.

Ability to manage priorities across both store locations and travel regularly between Mount Hutton and Edgeworth.