Full-Time Sales Associate (Sydney Airport)

POP MART OCEANIA PTY LTD; Sydney; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Monthly incentives

Annual POP LAND pass

Career progression opportunities

Job summary

POP MART Sydney Domestic Airport is hiring a Permanent Full-Time Sales Associate to join our fast-paced, high-volume retail team. You’ll engage customers confidently, share product knowledge, and contribute to sales targets through upselling and cross-selling.

This role offers a $61,000 annual salary plus super and monthly incentives, with weekend/late shifts, a supportive team culture, and clear career progression within POP MART, a global brand expanding across Australia.

Qualifications

• Confident and customer-focused communicators.
• Passionate about retail, pop culture or collectibles.
• Energised by fast-paced, high-volume environments.
• Reliable, positive and able to stay composed during busy periods.
• Quick learners with strong attention to detail.
• Fluent in English; Mandarin/Chinese highly regarded.

Responsibilities

• Deliver great customer experience by engaging confidently and providing energetic service.
• Share product knowledge and introduce new collections to customers.
• Support sales targets through upselling and cross-selling.
• Replenish stock, maintain visual merchandising, and keep the store customer-ready.
• Process transactions accurately through POS and assist with store operations.

Skills

Customer-focused communication

Retail experience

Fast-paced environment

Attention to detail

English fluency

Mandarin advantage

Job description

Full-TIME SALES ASSOCIATE — POP MART SYDNEY DOMESTIC AIRPORT Permanent Full-TIME | Global Pop-Culture Retail $61,000 + Super + Monthly Incentives Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia, we’re hiring Full-Time Sales Associates to join our growing teams. This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Deliver Great Customer Experience • Engage customers confidently and provide friendly, energetic service • Share product knowledge and introduce new collections • Support sales targets through upselling and cross‑selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer‑ready
• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods

Who You Are

We’re looking for people who are:

• Confident and customer-focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast-paced, high-volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full-time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location
• Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

Salary

$61,000 + Super + Incentives

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full-time availability

Equality and Inclusion

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.