Sales Associate (Full-time)

POP MART OCEANIA PTY LTD; Melbourne; Sur place; AUD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Annual POP LAND pass

Product incentives

Career progression

Résumé du poste

POP MART is expanding its Melbourne presence and seeks a full‑time Sales Associate to deliver exceptional customer experiences in a fast‑paced, high‑volume setting. You will share product knowledge, upsell when appropriate, and contribute to a vibrant, creative store environment that reflects POP MART’s global pop‑culture identity.

Ideal candidates are customer‑minded, reliable, and able to thrive during busy periods. English fluency is essential; Mandarin is a plus.

Qualifications

• Confident and customer‑focused communicators.
• Passionate about retail, pop culture or collectibles.
• Energised by fast‑paced, high‑volume environments.
• Reliable, positive and able to stay composed during busy periods.
• Quick learners with strong attention to detail.
• Fluent in English (Mandarin/Chinese highly regarded).

Responsabilités

• Deliver Great Customer Experience: engage customers confidently with friendly service, share product knowledge, and support sales targets through upselling.
• Maintain Store Standards: replenish stock, maintain strong visual merchandising, and keep the store organised and customer‑ready.
• Support Daily Store Operations: process transactions through POS, follow procedures and loss prevention measures, and assist product launches during peak trading.

Connaissances

Customer‑focused communication

Retail passion

Fast‑paced environment

Composure under pressure

Attention to detail

English fluency

Description du poste

FULL‑TIME SALES ASSOCIATE — POP MART DONCASTER Permanent Full‑Time | Global Pop‑Culture Retail

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia, we’re hiring Full‑Time Sales Associates to join our growing teams across Melbourne. This is a fast‑paced, high‑volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Deliver Great Customer Experience
  • Engage customers confidently and provide friendly, energetic service
  • Share product knowledge and introduce new collections
  • Support sales targets through upselling and cross‑selling
• Maintain Store Standards
  • Replenish stock and maintain strong visual merchandising
  • Keep the store clean, organised and customer‑ready
  • Support deliveries, stock counts and inventory accuracy
• Support Daily Store Operations
  • Process transactions accurately through POS
  • Follow store procedures and loss prevention measures
  • Support product launches and peak trading periods

Who You Are

• Confident and customer‑focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast‑paced, high‑volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full‑time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)
• Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

Salary $61,000 + Super + Incentives

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full‑time availability

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.