Full-Time Night Auditor: Guest Service & Night Audit

Mercure; Cairns Regional; On-site; AUD 39,000 - 50,000; Full time

Job summary

Mercure Cairns is seeking a dedicated and detail-oriented Full-Time Night Auditor to join our Front Office Team. You will oversee night-time reception, manage check-ins and check-outs, and ensure accurate nightly audits.

Working from 11 PM to 7 AM, you will generate reports, monitor security, and support the day team to maintain exceptional service. Protel experience is highly regarded, and flexibility to work weekends is expected.

Qualifications

• Experience in a similar hotel role.
• Protel experience is highly regarded.
• Willing to work night shifts and weekends.
• Strong written and verbal communication.

Responsibilities

• Reception Desk Management: Oversee guest check-ins and check-outs during the night shift.
• Night Audit & Reporting: Process the nightly audit and generate reports to ensure accurate financial records.
• Security Monitoring: Assist in monitoring building security to ensure guest safety.
• Operational Support: Aid the day team in operations to maintain exceptional service standards.
• Shift Timing: Work from 11 PM to 7 AM, accommodating the unique needs of night-time guests.

Skills

Self-starter

Customer service

Attention to detail

Flexibility

Tools

Protel PMS

Job description

Mercure Cairns is seeking a dedicated and detail-oriented Full-Time Night Auditor to join our Front Office Team. You will oversee night-time reception, manage check-ins and check-outs, and ensure accurate nightly audits.

Working from 11 PM to 7 AM, you will generate reports, monitor security, and support the day team to maintain exceptional service. Protel experience is highly regarded, and flexibility to work weekends is expected.