Full-Time Front Desk Receptionist | Client Care Pro

Turner Freeman Lawyers; Newcastle City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Turner Freeman Lawyers is seeking a professional and welcoming Receptionist to join our Newcastle NSW office on a full-time basis. You will be the first point of contact for clients, visitors and callers, contributing to a positive impression of our organisation.

Your role includes greeting, managing calls, handling enquiries, processing mail and payments, and maintaining a tidy reception area while delivering excellent customer service.

Qualifications

• Excellent written and verbal communication.
• Professional demeanor and reliability.
• Willingness to learn and adapt to workplace procedures.
• Previous reception or customer service experience is desirable.

Responsibilities

• Greeting and welcoming clients, visitors and callers in a professional and courteous manner.
• Managing incoming telephone calls, transferring calls and taking messages.
• Operating the reception desk and handling enquiries from walk-ins and callers.
• Processing mail and courier deliveries, sorting and distributing to departments.
• Maintaining reception area cleanliness and organisation.
• Processing payments and petty cash where applicable.
• Answering routine enquiries and providing information about services.

Skills

Communication skills

Organisation

Time management

Office software

Multitasking

Customer service

Reliability

Attention to detail

Tools

Email systems

Scheduling software

Job description

Turner Freeman Lawyers is seeking a professional and welcoming Receptionist to join our Newcastle NSW office on a full-time basis. You will be the first point of contact for clients, visitors and callers, contributing to a positive impression of our organisation.

Your role includes greeting, managing calls, handling enquiries, processing mail and payments, and maintaining a tidy reception area while delivering excellent customer service.