Customer Service Officer - Roma

Maranoa Regional Council; Roma; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

9-day fortnight with RDO

Long service leave after 7 years

Five weeks annual leave

Ten weeks paid parental leave (full)

Salary sacrifice facilities

Employee Assistance Program

Discounted health insurance

Discounted gym memberships

Job summary

Maranoa Regional Council is seeking a welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information and support across all channels.

This role handles frontline service for enquiries, transactions and requests, while supporting business processes such as facility bookings, contributing to the Council’s One Region, One Team vision.

Qualifications

• Frontline customer service across channels.
• Accurate record-keeping and data handling.
• Ability to support facility bookings and service requests.

Responsibilities

• Provide welcoming, professional first point of contact for the community.
• Deliver frontline service for enquiries, transactions and requests across channels.
• Support business processes such as facility bookings and records management.
• Contribute to continuous improvement and professional standards.

Skills

Customer Experience & Service Delivery

Business Support & Facility Bookings

Digital Services & Records

Continuous Improvement & Professional

Job description

About Maranoa Regional Council

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region

HOME - Roma Queensland

About the role

To be the welcoming, professional first point ofcontact for the community, ensuring consistent access to Council services,information, and support across all channels.

The role provides frontline service for enquiries,transactions, and requests, while also supporting business processes such asfacility bookings. By combining accuracy with care, the role helps deliverCouncil’s “One Region, One Team” vision, ensuring services areaccessible, well-managed, and trusted.

This position also provides regional relief to othercustomer service centres as required.

Key Responsibilities

• Customer Experience &Service Delivery
• Business Support &Facility Bookings
• Digital Services &Records
• Continuous Improvement& Professional Standards

For full details of this position, please ensure youdownload the attached Position Description, which provides the detailedresponsibilities and required skills, experience and qualifications.

Details

• Permanent, Full-time Position
• MaranoaRegional Council Certified Agreement 2023 - Stream A- Level 3 - $72,476.02 per annum
• Maranoalocality allowance $72.00 per fortnight
• Worka 9-day fortnight with a Rostered Day Off.
• Access Long service leave after seven (7) years
• Fiveweeks of annual leave annually
• Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
• Threeweeks sick leave annually
• Salarysacrifice facilities (rural remote rent assistance, novated leasing,additional super contributions)
• EmployeeAssistance Program – free 24 hour nationwide confidential personal orwork-related counselling services for employees and their families.
• DiscountedGym Memberships at PCYC and Snap Fitness
• DiscountedHealth Insurance through Bupa

Additional Information

MRC reserves the right to close or withdraw vacancies beforethe advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right towork in Australia and will be required to undertake a Criminal History Checkand a pre-employment medical assessment to assess their ability to perform thegenuine occupational requirements of the position.

For more information

Maranoa Regional Council is an equal opportunityemployer, and we encourage applications from candidates of all backgrounds. Weactively support diversity and inclusion in our workplace