Customer Experience Lead - Frontline & Services

Maranoa Regional Council; Roma; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

9-day fortnight with RDO

Long service leave after 7 years

Five weeks annual leave

Ten weeks paid parental leave (full)

Salary sacrifice facilities

Employee Assistance Program

Discounted health insurance

Discounted gym memberships

Job summary

Maranoa Regional Council is seeking a welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information and support across all channels.

This role handles frontline service for enquiries, transactions and requests, while supporting business processes such as facility bookings, contributing to the Council’s One Region, One Team vision.

Qualifications

• Frontline customer service across channels.
• Accurate record-keeping and data handling.
• Ability to support facility bookings and service requests.

Responsibilities

• Provide welcoming, professional first point of contact for the community.
• Deliver frontline service for enquiries, transactions and requests across channels.
• Support business processes such as facility bookings and records management.
• Contribute to continuous improvement and professional standards.

Skills

Customer Experience & Service Delivery

Business Support & Facility Bookings

Digital Services & Records

Continuous Improvement & Professional

Job description

Maranoa Regional Council is seeking a welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information and support across all channels.

This role handles frontline service for enquiries, transactions and requests, while supporting business processes such as facility bookings, contributing to the Council’s One Region, One Team vision.