Customer Service Officer

Chandler Macleod Group; Teven; On-site; AUD 55,000 - 69,000; Full time

Benefits offered by this job

Immediate start

Ongoing casual assignment

Competitive hourly rate $44.20

Job summary

Chandler Macleod Group in Ballina is seeking a Customer Service Officer to support a busy local government team. The role is an ongoing casual with an ASAP start and a fast-paced, customer-focused environment.

Responsibilities include face-to-face, phone and email service, processing payments, and handling various administrative tasks. Ideal candidates will have cash handling experience, strong communication skills and proficiency in Microsoft Office.

Qualifications

• Previous experience in a customer service role, ideally involving cash handling and administration.
• Excellent communication and interpersonal skills.
• Strong computer literacy, including Microsoft Office.
• Ability to work both independently and as part of a team.
• Certificate III in a relevant field and/or equivalent experience highly regarded.

Responsibilities

• Provide high-quality face-to-face, phone and email customer service.
• Respond to customer enquiries and assist with Council-related forms and applications.
• Process cash, EFTPOS and cheque payments, including reconciliations.
• Perform a variety of administrative duties including data entry, document management and records maintenance.
• Assist with development applications, animal registrations and customer requests.
• Maintain accurate records and contribute to continuous improvement initiatives.

Skills

Customer service

Cash handling

Administration

Communication

Education

Certificate III in a relevant field

Tools

Microsoft Office

Job description

Customer Service Officer Ballina, NSW | Ongoing Casual Opportunity | Immediate Start

Are you passionate about delivering exceptional customer service and helping your local community? We are seeking a friendly, professional and organised Customer Service Officer to support a busy local government customer service team in Ballina.

This is an ongoing casual opportunity with an ASAP start, ideal for someone who enjoys a fast-paced, customer-focused environment and has strong administration skills.

Key Responsibilities

• Provide high-quality face-to-face, phone and email customer service.
• Respond to customer enquiries and assist with Council-related forms and applications.
• Process cash, EFTPOS and cheque payments, including reconciliations.
• Perform a variety of administrative duties including data entry, document management and records maintenance.
• Assist with development applications, animal registrations and customer requests.
• Maintain accurate records and contribute to continuous improvement initiatives.

About You

• Previous experience in a customer service role, ideally involving cash handling and administration.
• Excellent communication and interpersonal skills.
• Strong computer literacy, including Microsoft Office.
• Ability to work both independently and as part of a team.
• Certificate III in a relevant field and/or equivalent experience highly regarded.

Desirable

• Experience in a local government environment.
• Knowledge of the Ballina region and local community.
• Experience in clerical or administrative support positions.

What's On Offer?

• Immediate start
• Ongoing casual assignment
• $44.20 p/h
• Opportunity to work within a respected local government organisation
• Supportive team environment
• Varied and rewarding customer-focused role