Service Centre Specialist — HR, Finance & Payroll

Griffith International; Brisbane, Gold Coast City; Hybrid; AUD 82.000 - 92.000; Vollzeit

Benefits dieser Stelle

Learning and Development opportunities

Hybrid work options (on campus and WFH

Salary packaging options and corporate

Health discounts

Zusammenfassung

Griffith University is seeking a Business Services Officer to act as a trusted first point of contact for staff across Corporate Services. You will respond to enquiries via the service management platform and guide customers through available services and support pathways.

The role emphasizes resolving low to medium complexity queries, with coaching to colleagues and opportunities to contribute to service improvements.

Qualifikationen

• The occupant will hold relevant tertiary qualifications or an equivalent combination of relevant experience and/or education/training.

Aufgaben

• Provide high-quality customer service, ensuring enquiries are handled with empathy and clarity, logged accurately, and resolved or escalated promptly.
• Maintain accurate records of user requests, cases, incidents, and resolutions in the service management system.
• Provide guidance to staff by explaining policies and required actions in clear terms to ensure understanding.

Ausbildung

Tertiary qualifications or equivalent experience

Jobbeschreibung

Griffith University is seeking a Business Services Officer to act as a trusted first point of contact for staff across Corporate Services. You will respond to enquiries via the service management platform and guide customers through available services and support pathways.

The role emphasizes resolving low to medium complexity queries, with coaching to colleagues and opportunities to contribute to service improvements.