IT Support / System Engineer

Coachwood Information Professionals P/L; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training and certifications

Small team environment

On-site parking

Job summary

Coachwood Information Professionals P/L in Melbourne's south-east invites applications for a full-time Systems/IT Support Engineer role. You will join a small, close-knit team delivering technical services to a broad client base on-site in Melbourne.

Responsibilities include providing timely technical support via phone, email and remote tools, managing client environments, and assisting with projects, cloud migrations, and new hardware/software deployments. On-site parking included.

Qualifications

• Australian citizenship or permanent residency is essential.
• Experience with MSP tools and remote monitoring platforms.
• On-site Melbourne south-east location.

Responsibilities

• Provide technical support to clients, ensuring timely resolution of issues.
• Support end-users via phone, email, and remote support tools.
• Monitor and manage client environments and perform daily checks & tasks.
• Assist with Projects, cloud migrations, new hardware and software installations.
• Have a deep understanding of MSP tools, remote monitoring, and management platforms.

Skills

Customer service

Troubleshooting

Communication skills

Windows Server

Active Directory

M365

Intune management

Entra ID

Backup & DR

Virtualisation

Hosted environments

Exchange Online

Tools

Intune

Entra ID

Backup solutions

Remote support tools

MS 365 Admin Center

Job description

A full-time permanent position has opened with this Australian owned and operated managed services group on-site in Melbourne's south-east suburbs. You will join a close-knit small team providing a range of technical services to a broad range of customers.

Tasks & responsibilities include:

• Provide technical support to clients, ensuring timely resolution of issues.
• Support end-users via phone, email, and remote support tools.
• Strong verbal and written communication skills with a customer-first attitude.
• Monitor and manage client environments and perform daily checks & tasks.
• Assist with Projects, cloud migrations, new hardware and software installations.
• Have a deep understanding of MSP tools, remote monitoring, and management platforms.

Ideally you are a Systems/IT Support Engineer with the following experience:

• Knowledgeable of Windows Server, Active Directory, M365, Exchange and Exchange online.
• Intune device management and creation of policies + apps
• Managing Enterprise applications in Entra ID
• Experience with backup solutions and disaster recovery
• Experience with WinTel Environments
• Experience with Virtualisation & Hosted Environments
• Australian citizenship or permanent residency is essential.

Benefits on offer include:

• Training and up skilling on new technologies & support for relevant certifications
• Small friendly close-knit team environment, work with IT Director and Senior Engineers day to day, gain broad experience
• Convenient location in south-east suburb with plenty of free on-site parking available.