Customer-Facing IT Support Engineer - Cloud & Virtualization

Tecala; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive paid parental leave

Learning & Development opportunities

Career Pathways

Certifications and remuneration to up‑

Reward & Recognition Program

Employee discounts – health insurance

Employee Assistance Program (EAP)

Job summary

Tecala is seeking an IT Support Engineer to join our ICT Managed Services team in Melbourne. You will be the front line for customer technical assistance across Microsoft, VMware, and Citrix environments, delivering practical solutions and clear communication to end-users.

We value a customer-first mindset, 1–2 years' relevant experience, ITIL familiarity, and a willingness to work flexible shifts between early morning and evening.

Qualifications

• 1–2 years' experience in a comparable Service Desk role or IT support environment.
• Strong communication and interpersonal skills with a customer-first approach.
• Familiarity with Microsoft Windows Server, O365, AD, Exchange; VMware and Citrix experience is preferred.

Responsibilities

• Deliver technical assistance to remote end-users across Microsoft, VMware, and Citrix environments.
• Diagnose and resolve hardware and software issues, documenting fixes and updating tickets.

Skills

Customer focus

Communication skills

Service Desk experience

Microsoft Windows Server + O365

VMware/Citrix knowledge

Job description

Tecala is seeking an IT Support Engineer to join our ICT Managed Services team in Melbourne. You will be the front line for customer technical assistance across Microsoft, VMware, and Citrix environments, delivering practical solutions and clear communication to end-users.

We value a customer-first mindset, 1–2 years' relevant experience, ITIL familiarity, and a willingness to work flexible shifts between early morning and evening.