Frontline Communications Advisor: Clear, Impactful Content

Optus; Australia; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid work model

Colleague discounts

Job summary

Optus in Australia is seeking a Communications Advisor to deliver clear, practical frontline communications for Optus Retail and Contact Centre teams.

You will translate complex information into accessible messages, support major initiatives, and produce visual content with Canva or Shootsa, while coordinating with multiple stakeholders.

This hybrid role offers flexible work arrangements and opportunities to influence customer experience across consumer and operations.

Qualifications

• Strong written communication with the ability to simplify complex information for frontline audiences.
• Demonstrated ability to assess audience needs and select effective channels and delivery approaches.
• Experience creating visual and video content using Canva, Shootsa or similar platforms.

Responsibilities

• Draft frontline communications and updates for Retail and Contact Centre teams.
• Translate complex information into clear, actionable content for multiple channels.
• Publish and refresh content across MyHub and other channels; monitor feedback and impact.

Skills

Strong written communication

Audience analysis

Content creation tools

Stakeholder management

Planning and coordination

Tools

Canva

Shootsa

Job description

Optus in Australia is seeking a Communications Advisor to deliver clear, practical frontline communications for Optus Retail and Contact Centre teams.

You will translate complex information into accessible messages, support major initiatives, and produce visual content with Canva or Shootsa, while coordinating with multiple stakeholders.

This hybrid role offers flexible work arrangements and opportunities to influence customer experience across consumer and operations.